Field Service Engineer

Our Opening and Your Responsibilities Reporting to Field Service Team Leader, this position will be responsible for conducting on-site installations, repairs, preventive maintenance and customer training (hardware, software and limited applications), for assigned instrumentation and supporting Field Service, In-House Repair, Sales, Customer Service and Product Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers.

Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications

Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle

Successfully complete advanced and expert level instructor led service product training

Document, communicate and manage customer issues with Sales, Service and Support

Proactively prioritize, schedule, track and execute service assignments to satisfactory completion

Document and report scheduling, utilization and escalation in a timely manner

Feedback non-conformance issues for quality enhancements and technical bulletins

Manage and control field inventory Manage administrative time and deliver required e-work accurately and timely

Quickly escalate ongoing, prolonged field situations to service management

Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification)

Successful service agreement and key account management

Manage all travel and support expense at or below budget

All other duties as assigned

What You Need to Succeed

Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field

Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent combination of education, military training, and hands-on experience Job Description

Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus

Excellent customer service and communication skills both oral and written – English required

Valid driver’s license and good driving record

To perform this job successfully, an individual should have knowledge of

Windows-based operating systems

MS Word - Level 1

MS Excel - Level 2

Internet Explorer

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

Tuition reimbursement, perks, and discounts

Parental and caregiver leave programs

All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in precision instrumentation

A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards across Mettler Toledo

Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

Our instruments increase the efficiency and effectiveness of chemists and engineers.

Our products help develop profitable, green, and safe scientific processes.

We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here .

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

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