Program Manager (Literacy and Special Education Programs)

Posting Summary: The Department of Health Studies and Applied Educational Psychology is seeking a Program Manager to oversee the academic operations and administration of the Literacy and Special Education Programs. This role will support program management, student advising, admissions coordination, field placements, communications, and financial oversight while partnering with faculty and key stakeholders to ensure program success.

Job Summary/Basic Function: The Program Manager, in conjunction with the Program Director(s), will be responsible for the academic management of the Programs in Literacy and Special Education. This entails continuous communication with the Director of Academic Administration (DAA), the Faculty Program Director(s), and involvement in all aspects of academic program management, such as coordinating the admissions process, coordinating/facilitating field or teaching placements, student advising, program marketing/communications, and financial oversight.

Program management and coordination:

Student coordination

Field placement coordination

Other administrative coordination

Program enrollment management:

Admissions

Financial management

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Literacy and Special Ed Programs Program management and student coordination.

Assist in the development, implementation, and enforcement of program policies and procedures

Assist faculty with advisement, course plan, and schedule development

In conjunction with the faculty, prepare scholarship recommendations

Supervise and support students with the registration process (DegreeWorks)

Develop and update program information packets and handbooks, presentations, and student advisement guides

Manage preparations for program orientations and webinars

Maintain a Program Canvas site as a hub for program resources.

Develop and maintain a program database on programs using data provided by Institution Research Reports (Argos, Banner), student cohorts, and alumni

Ensure that student degree audits and other files are complete and up-to-date (Degree Works)

Oversee student outreach and communication

Respond to student concerns and questions, including coordinating between TC offices

Assist with alumni relations and communications; prepare ad hoc materials and special projects for Faculty program directors and department chairs

Oversee website content and maintenance

Assist students with the completion of certification requirements, integrative projects, and theses.

Lead administrative aspects of accreditation and assessment processes for the program, including ensuring all program accreditation standards are addressed across courses, collecting student accreditation data (through Canvas site), and working closely with the TC Office of Accreditation and Assessment to produce reports.

Field placement facilitation

Facilitate field placements (field experiences, practica, and student teaching) for the respective program, including exploring/meetings with field sites, if needed, throughout the New York City region, and working with the TC Center for Educational and Psychological Service (CEPS)s

Collaborate with TC offices on affiliation agreements

Observe in potential placement sites and communicate effectively with staff in those sites

Make recommendations based on observations and experiences at various sites; communicate with students about placement paperwork deadlines (Exxat, Time2Track, Canvas)

Attend program manager meetings with others in the department to stay up on TC policies, procedures, and deadlines.

Other administrative coordination

Co-supervise student hires in the program (e.g., TC Connectors), including training, evaluating, employee development, disciplinary actions; work with department staff to organize special events, including webinars, orientations, and guest speakers.

Admissions

Monitor and organize the admissions process. Conduct follow-up on additional information requests; submit info about advisors to students

Communicate with prospective students throughout the admissions process to answer their questions about the program

Use data summaries provided in the Admissions HUB (Slate) to keep tabs on application data and communicate with Enrollment Management (e.g., marketing)

Work with the Program Director, Department, and College to set and achieve enrollment targets and financial aid scholarships for admitted students

Analyze enrollment data and trends

Coordinate student-facing communications and serve as a liaison with student offices, including Offices of Admissions, Financial Aid, Registrar, International Students, and other TC offices.

Financial Management

Prepare materials for program budget planning, reporting, and analysis

Consult with program faculty and DAA on needs and limitations; management of scholarship allocation decisions in collaboration with DAA, and conduct problem-solving for student inquiries.

Minimum Qualifications:

Master’s degree required with teacher certification

Familiarity with and/or experience in practicum settings for the respective program/discipline

Knowledgeable about the culture of PK-12 schools and higher education institutions

Detail oriented

Skilled multi-tasker with a team player approach

Ability to prioritize and meet deadlines

Excellent judgment and ability to problem-solve

Strong digital and technical skills (word processing, Google Workspace, spreadsheets, and/or other database capabilities) and readiness to work with TC software/systems.

Excellent oral and written communication and interpersonal skills; strong student-centered orientation.

Preferred Qualifications:

Experience working in higher education within the respective program/disciplinary area

Experience with practicum/fieldwork sites in the NYC region

Literacy, Special Education, and/or BCBA certification is preferred, given the programs and certifications

Availability on some evenings to meet with students

Salary Range:

$70,000 - $75,000

Work Modality:

Hybrid

Competitive Compensation and Benefits

The salary range reflects the College’s good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Our benefits contribute significantly to the total compensation package that includes medical, dental, vision, and supplemental insurance plans; flexible and hybrid work schedules; tuition remission; life insurance; short and long-term disability insurance; an exceptional employer retirement matching program; health savings accounts (HSA), flexible spending accounts (FSA), Public Service Loan Forgiveness eligibility, and a robust Employee Assistance Program (EAP).

Hybrid/Remote

Teachers College maintains a hybrid work environment, which provides employees with flexible work arrangements while ensuring we preserve the important aspects of our unique in-person college-campus culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (a combination of in-office and virtual days). Employees are expected to live within a 150-mile radius of the College.