HR Specialist, Credentialing and Onboarding

Title: Human Resources Specialist, Credentialing and Onboarding

Reports to: Director, Human Resources

Classification: Individual Contributor

Location: Boston (Hybrid)

Job description revision number and date: V 2.0; 10.13.26

Organization Summary:

Community Care Cooperative (C3) is a 501(c)(3) non-profit multi-service organization governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We fulfill two primary business functions for the FQHCs we work with. First, we are an FQHC-led accountable care organization (ACO); second, we are a Management Services Organization (MSO) for FQHCs.

As an ACO, we negotiate value-based payor contracts on behalf of our FQHCs, hold and operate those contracts (including fulfilling many compliance, financial management, and population health management functions), and maximize the return to FQHCs of any incentive dollars earned. We are proud to be the market leader in the MassHealth ACO Program. We are the largest Medicaid ACO in Massachusetts, and we operate a variety of business offerings nationwide.

As an MSO, we (along with our subsidiary companies, which are also FQHC-led non-profits) provide several financial, operational, and technological services to groups of FQHCs. These services include Epic EHR licensing and implementation; pharmacy operations consulting as well as the building and direct operation of on-site retail pharmacies; billing and credentialing; employer-sponsored insurance; and others.

We are a fast-growing, dynamic organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Job Summary:

The Human Resources (HR) Credentialing and Onboarding Specialist will manage the full cycle pre-employment on-boarding process for final selected candidates and provide the highest level of customer service to all new hires. The Specialist collects and analyzes background information from applications submitted by all potential new hires. This involves all aspects of the background check process including meeting compliance and quality assurance standards. This Credentialing and Onboarding Specialist will also be responsible for e-verifying all new hires. The Specialist will be responsible for executing strategies that improve the overall on-boarding and credentialing management process and ensure a seamless on-boarding experience.

The HR Credentialing and Onboarding Specialist will be responsible for all pre-employment documents and if applicable current immunization records. The Credentialing and Onboarding Specialist will serve as a point of contact for partnering with health centers by submitting company attestations as requested. This position reports directly to the Director of Human Resources and works collaboratively with the Human Resources team and hiring managers across the company.

Responsibilities:

Coordinate new hire onboarding for clinical and nonclinical employees

Ensure completion of required employment and compliance documentation

Maintain organized and accurate employee personnel records

Track employee documentation and follow up on outstanding requirements

Manage the receipt of all required documents from potential new hires such as references, certificates, licenses, certifications related to background checks and Immunization record if applicable

Collect immunization records from clinical staff to fulfill health center requirements

Verify licensure using online records and request licensure documentation from new hires

Complete attestation forms confirming health center onboarding requirements are met and send to the relevant parties

Identify missing, incomplete, or expiring workforce documentation and coordinate timely resolution

Monitor and organize the credentialing email mailbox

Assist with HR policy and procedure updates

Prepare HR reports and workforce information as requested

Help identify opportunities to improve HR processes, documentation, and workflow

Audit employee records for expiring documentation

Partners with HR team and advise the HR Director on falsification of records or disqualification of employment leading to rescinding offers

Communicates with background check vendor when reports are still pending and make inquiries regarding the reasons for delays and alerts

Ensures compliance with standard onboarding practices and procedures

Performs other duties as required

Required Skills:

Working knowledge of recruitment and onboarding

Experience with E-verifying and documentation

Strong attention to detail and data accuracy

Excellent communication and customer service skills

Sound judgment when handling confidential employee information

Proficiency in Microsoft Excel and other Office applications

Ability to manage multiple deadlines and respond to urgent requests in a high-volume environment

Demonstrated ability to work independently and collaboratively in a team setting

Ability to handle confidential information with discretion and professionalism

Desired Other Skills:

Experience with HireRight background platform

Experience with I-9 Documents/E-Verify process

Familiarity with Federally Qualified Health Centers

Familiarity with MassHealth ACO Program

Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

3-5 years of Human Resources, healthcare administration, workforce management, or related experience

Experience working with HRIS and payroll, preferably ADP

** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **