Payroll Specialist

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

Summary

Tailwind Hospitality is a growing, multi-state hospitality organization with operations across multiple locations and states. We

are looking for a Payroll Coordinator to join our team and play a key role in ensuring accurate, timely, and compliant payroll

processing. This is an excellent opportunity for someone who enjoys working with numbers, solving problems, auditing

payroll, and improving processes. The ideal candidate will have hands-on payroll experience and be comfortable working in a

fast-paced environment where accuracy and confidentiality are essential.

What Makes This Opportunity Different

This isn't simply a payroll data-entry position. You'll be joining a growing organization where payroll is an important part of the

company's continued development. You'll have the opportunity to contribute to process improvement, compliance, systems

optimization, and standardization. For the right person, this position offers an opportunity to grow with the organization and

take on increasing responsibility within payroll operations

Payroll Processing and Administration

Process biweekly payroll for hourly and salaried employees across multiple locations and states

Review timecards, labor reports, payroll adjustments, tips, bonuses, and deductions for accuracy

Audit payroll data to ensure compliance with federal, state, and local wage laws

Maintain employee payroll records including direct deposit, tax forms, garnishments, and benefit deductions

Investigate and resolve payroll discrepancies, missed punches, and employee inquiries

Maintain payroll spreadsheets, Google Sheets trackers, and reporting documentation

Ensure confidentiality and security of employee payroll information

Support year-end payroll processing including W-2 preparation and filing

Payroll Process Improvement

Document and maintain payroll procedures and workflows.

Develop and maintain payroll checklists and audit processes.

Identify opportunities to reduce manual work, improve accuracy, and increase efficiency.

Assist with creating and updating SOPs for key payroll processes

Help standardize payroll processes across locations and states.

Partner with the Payroll Manager and other departments to improve payroll workflows and system utilization.

Qualifications

2+ years of payroll, accounting, HR, or administrative experience preferred

Experience with multi-state payroll strongly preferred

Hospitality, restaurant, airport, or retail payroll experience is a plus

Strong proficiency in Google Sheets, Excel, ADP, TEAMWORK or similar preferred

High attention to detail and ability to manage large volumes of data accurately

Strong organizational and communication skills

Ability to work independently and prioritize deadlines

Knowledge of payroll laws, wage compliance, and payroll tax practices preferred

Work Environment

Fast-paced hospitality support environment

This is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.