Field Service Engineer

Provide remote and on-site technical support for company automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities

Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.

Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems

Provide efficient field services to all company customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls

Provide accurate and timely documentation that details field activity, expenses, time distribution etc.

Continue training and self-development to learn products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to next level in 2-3 years.

Must-Have Skills, Experience, and Education:

Military Veteran professional technicians with a strong background in electronics or electro-mechanical maintenance, service, and repair.

Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics

Candidates must possess excellent professionalism and strong customer skills

Strong attention to detail.

Good problem-solving and critical thinking skills

Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet company's auto safety standards.

Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.

Must be available for work on call as needed and be flexible to meet business needs.

Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

Excellent verbal and written communication skills.

Computer electronics, Windows OS, network experience, required

Must be able to work within defined processes and methodologies with minimal degree of supervision

Must possess and maintain a valid driver's license and meet company's auto safety standards.

Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.