Technical Support Analyst (Tier II)

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Salary: 75-95K DOE Clearance: Active Top Secret with SCI eligibility required Travel: Position Description

As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.

Responsibilities

Install, configure, and maintain operating systems, applications, and software patches

Monitor system performance and troubleshoot issues to ensure optimal operation

Implement security measures to protect systems from unauthorized access and cyber threats

Conduct security audits and apply updates and patches as needed

Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues

Set up and manage user accounts and access controls

Implement and maintain backup and disaster recovery solutions

Test backup systems regularly to ensure reliability and data integrity

Maintain accurate documentation of system configurations, procedures, and troubleshooting steps

Generate reports on system performance, capacity, and security posture

Identify opportunities to automate repetitive tasks and improve system administration efficiency

Collaborate with IT teams and stakeholders to support mission objectives

What You Bring (Requirements): Baseline Requirements

Active Top Secret clearance with SCI eligibility

Security+ certification

3+ years of experience in IT support, system administration, or a related role

Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)

Technical Capabilities

Experience installing, configuring, and maintaining operating systems and applications

Experience troubleshooting hardware, software, and network issues

Familiarity with system security practices, patching, and vulnerability mitigation

Experience with backup and disaster recovery processes

Understanding of virtualization technologies (e.g., VMware, Hyper-V)

Familiarity with networking concepts and protocols

Core Strengths

Strong troubleshooting and problem-solving skills

Ability to operate effectively in fast-paced, mission-critical environments

Strong communication and customer support skills

Attention to detail and commitment to system reliability and security

Nice to Have (Differentiators):

Bachelor’s degree in Information Technology, Computer Science, or related field

Advanced experience with Windows and/or Linux system administration

Experience with automation tools or scripting

Experience supporting classified or high-security environments

Strong interpersonal skills and ability to collaborate across teams

Please note physical requirements:

This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.

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Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:

Recognized as a Top 20 "Best Place to Work in Virginia"

Recipient of Department of Labor's HireVets Gold Medallion

Great Place to Work Certification for five years running

A Virginia Chamber of Commerce Fantastic 50 company

A Northern Virginia Technology Council Tech 100 company

Inc. 5000 list of fastest growing companies for eleven years

Two-time SBA SBIR Tibbett's Award winner

Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

Traditional and HSA- eligible medical insurance plans

100% employer-paid dental and vision insurance options

100% employer-sponsored STD, LTD, and life insurance

5% 401(k) company matching

Flexible-schedules and teleworking options

Paid holidays and PTO Accrual Plans

Paid Parental Leave

Professional development and career growth opportunities

Team and company-wide events, recognition, and appreciation-- and so much more!

Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career!

Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact HR@revolutional.com .

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