Workforce Development Operations Coordinator

Primary Functions:

The position of the Operations Coordinator will be a high energy, multi-responsibility position that will oversee the daily operations of the Workforce Development (WFD) area. Responsibilities includes implementing the WFD training programs, daily program delivery needs, instructor related needs, student support services, client/partner related needs, and interdepartmental coordination and communication. The position requires excellent organizational, time management, and communication skills. Flexibility, creative problem solving, and independent decision making are also required. The position is primarily grant funded through the end of July of 2027.

Major Responsibilities Include :

Manages and prioritizes the daily WFD communications flow both internal and external (email, phone, other)

Provides customer service for current and potential students

Responsible for WFD course registration oversight, maintenance and enrollment

Manages book inventory for programs

Oversight on mandatory healthcare clinical documentation

Work with the Director of Workforce Development on:

Program Scheduling

Program fairs, open houses, and recruitment fairs

Program Enrollment

Program Completion and Certificates

Employment follow-ups

General office responsibilities:

Reception

Record keeping

Office organization

Maintains an office presence on the home campus site

Other duties as assigned by the DWFD

Minimum Qualifications:

Associates Degree preferred, High School Diploma required, with 1-3 years of professional experience.

Intermediate knowledge of:

Microsoft Word, Excel, Outlook and PowerPoint

All required vaccines to work in a medical setting are current and up to date

A valid NYS license and reliable transportation

Preferred Qualifications:

An entrepreneurial mindset

A basic understanding of the medical industry

Experience with traditional and digital marketing

Job Specific Competencies :

Ability to take direction

Able to multi-task

Highly organized

Positive workplace attitude

Extremely high attention to detail, problem solver and able to take initiative

Maintains a high level of professionalism

Interpersonal communications skills to work with both internal and external constituents, particularly prospective and current students, instructors, and clients/partners

Able to work in fast paced environment and meet specific deadlines

Student-focused, customer service orientation

Self-motivated and self-directed

Knowledge of data base systems – experience with a student information system preferred

Excellent phone and writing skills

Conflict Management skills

Position Specifications and Working Conditions:

Student Success:

A commitment to enriching the lives of students by promoting a positive learning environment; enhancing the quality of the student experience; and philosophically supporting programs and policies that facilitate student success.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is frequently required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Ability to travel within the nine counties of Western New York. Must possess a valid NY State Driver's License.