Customer Account Executive, Strategic Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations and the ability to build long-term relationships in a fast-paced environment.

WHAT YOU'LL DO

Own a defined set of customer relationships, including managing all expansion and renewal activities

Develop commercial relationships and joint business vision to increase Braze utilization and value

Create comprehensive strategies to retain existing business with clear roadmap of joint business value and ongoing growth

Partner closely with cross-functional partners to secure contract renewals and ensure there is a unified account vision and value story across all touchpoints

Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business

Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment

Effectively communicate and evangelize customer feedback to Braze product team

Document and manage complex technology architecture knowledge within book of business including awareness of competitive threats and critical partnership strategies

Achieve quarterly upsell and renewal targets

Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing

Coordinate resources to drive feature adoption

Develop, maintain and grow Braze and Braze Ecosystem product knowledge.

Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.)

Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities

Quarterly whitespace mapping to increase revenue predictability

Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

WHAT YOU’LL HAVE

10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 5+ years of experience closing and/or managing global relationships with large and complex strategic customers

Background in Enterprise SaaS sales for Mobile and/or Marketing Technology

Ability to research account(s), develop a point of view (POV) on the value your technology can drive for the account, and prioritize global client needs to maximize revenue

Proven success navigating large organizations and ability to quickly identify the decision makers and the decision-making process for large SaaS investments

Executive-level business acumen and proven ability to establish credibility as a trusted advisor at the top levels of an organization

Proven ability to develop retention strategies to protect client relationship and grow partnership in highly competitive environments

Outstanding verbal, written, and stand-up presentation skills, with experience in owning and presenting value propositions to executive teams

Ability to handle high-demand clients and multiple competing priorities

Prior experience with salesforce.com CRM, Clari, or other CRM used to manage sales pipeline

Excellent organizational skills and time management abilities

Drive, determination, creativity, and accountability

Proven ability to quickly get up to speed on new cloud apps and tools

A proven networker in your daily life

Up-to-date on digital trends, especially in the mobile, web and email space

Prior experience in a startup technology company is a plus

Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,500 and $191,000/year, with an expected On Target Earnings (OTE) between $243,000 and $347,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orc