Project Operations & Customer Success Associate

About the Role

We’re looking for a highly organized, technically capable team member to help manage EV charging projects from installation through ongoing operation and support.

This is a cross-functional role spanning project operations, customer success, and technical support . You’ll help keep projects moving, ensure property managers have a smooth onboarding experience, maintain accurate operational records, and help troubleshoot charging stations when issues arise.

The ideal candidate is comfortable working across technical and non-technical tasks, communicates clearly with customers and internal teams, and enjoys taking ownership of operational details.

Responsibilities

Project Coordinator & Operations

Coordinate and complete grant-related paperwork, documentation, and submissions.

Track equipment shipments and deliveries, keeping project and tracking information current in PlugOp’s internal tools.

Communicate project updates to property managers and send reminders regarding upcoming installation, maintenance, or commissioning work.

Support project close-out by ensuring project documentation, station information, and other relevant records are complete and accurate in PlugOp’s internal tools.

Coordinate and support EV charging station commissioning and activation.

Work across internal teams, contractors, vendors, and property contacts to identify and resolve project blockers.

Customer Success

Own onboarding for property managers after new charging stations are installed.

Prepare onboarding materials, documentation, and customer-facing resources.

Help property managers understand station operations, support processes, and available tools.

Follow up with customers after launch to identify and resolve operational issues.

Technical Support & Station Operations

Monitor the charging network for offline or underperforming stations.

Perform initial troubleshooting and coordinate with internal teams, vendors, technicians, or property managers to restore stations to service.

Document station issues, troubleshooting steps, and resolutions.

Identify recurring technical or operational issues and help improve internal support processes.

Driver Support during business hours, and participate in the driver support on-call rotation, with a target of approximately three weekend days per month .

Qualifications

Technical background or demonstrated technical aptitude; experience or education in engineering, IT, electrical systems, networking, or a related technical field is preferred.

Willingness to learn about EV charging hardware, software, networking, and electrical infrastructure.

Strong organizational skills and attention to detail.

Comfortable managing multiple projects, customers, and priorities simultaneously.

Strong written and verbal communication skills.

Ability to troubleshoot technical issues methodically and communicate solutions to non-technical users.

Comfortable working with project management and documentation tools.

Ability to participate in a weekend on-call rotation.

Nice to Have

Experience in EV charging, electrical infrastructure, energy, construction, property management, or a related industry.

Experience working directly with customers or property managers.

Familiarity with networking, IoT devices, remote equipment monitoring, or hardware troubleshooting.

Experience coordinating contractors, field technicians, or equipment installations.

Experience with grant programs, utility programs, or government documentation.

What Success Looks Like

In this role, you’ll help ensure that:

Projects move from installation through commissioning and close-out without details falling through the cracks.

Property managers know what to expect and have a smooth experience working with our team.

Project and station information remains accurate and up to date.

Offline stations are identified quickly and returned to service efficiently.

Recurring operational issues turn into better processes rather than repeated problems.

Customers and drivers receive timely, knowledgeable support.

Compensation & Perks

Competitive salary based on experience.

Health insurance and paid time off.

Flexible, remote-first work environment.

Direct exposure to the founding team and meaningful ownership from day one.

Opportunity to work across operations, customer success, and technical systems rather than being limited to a narrow role.

Hands-on experience in a fast-growing industry spanning EV charging, energy, software, and real estate.

Strong opportunity for career growth as PlugOp scales, including the ability to take on broader operational and technical responsibility over time.

High-impact role at a small team where your work will have a visible effect on customers, projects, and company operations.