Program Director

JOB DESCRIPTION

JOB TITLE: SERVICE COORDINATOR (SUMMIT)

DIVISION: SUPPORTIVE HOUSING SERVICES

FLSA: EXEMPT

LOCATION: YONKERS

REPORTS TO: DIRECTOR – SUPPORTIVE HOUSING SERVICES

SALARY: $65,000.00 - 75,000.00

SUMMARY:

The Service Coordinator will oversee the day to day operation of services at the Summit on Hudson Apartment Building which has 45 supportive housing units (10-SMI family units, 20 SMI SRO units and 15 units for Young Adult Families). The Coordinator will need to work collaboratively with other on-site staff from other departments to facilitate effective methods of problem solving and the alignment of strategies.

DUTIES & RESPONSIBILITIES:

Coordinates with the Facilities and Security staff to ensure all apartments operate safely, comfortably, in compliance with state and county regulations and policies.

Meets regularly with director, service staff, security staff, property management staff and clients to ensure quality assurance of services and compliance.

Screens referrals from various referring agencies and reviews supporting documentation for all potential clients.

Manages intake and develops a comprehensive assessment for all new participants.

Develops systems to guarantee the quality and efficiency of casework services.

Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case manager follow up with resources to promote the program participant’s successful achievement of the service plan goals.

Ensures that all assessments, service plans and interactions with the clients are appropriately documented.

Reviews all required case management documentation and any data collection tool in use.

Intervenes or ensures that other staff intervenes effective with clients in crisis situations, while remaining respectful of the client’s concerns.

Responsible for the supervision of service staff. Observes program participants and staff interactions and incorporates observations and feedback into supervision sessions with staff.

Identifies potential areas for growth in case management staff and provides coaching and training to the staff as needed to improve on potential areas.

Provides on-going staff education and counseling regarding clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.

Responsible for building collaboration and networking with community service providers.

Responsible for maintaining and updating all data information systems required for this project.

Maintains all required documentation/reports and submits all in a timely manner.

Provides crisis intervention and stabilization as needed . May require some after hour’s follow-up to emergency situations.

Identifies program needs and makes recommendations.

Performs related tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

MSW with at least 3 years of relevant experience and supervisory experience. LMSW, LCSW or LMHC is preferred. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability, with strong spelling, grammatical and punctuation skills, and strong oral communication skills. Experience in crisis intervention techniques and strength-based interventions. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel, PowerPoint and database management skills. Must have own car and valid NYS drivers license required.

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standars and by providing training, outrech, education and assistance. Westhab complies with all applicable OSHA standars, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.