Employee Relations & Compliance Manager

Position Summary:

The Employee Relations and Compliance Manager is responsible for overseeing the organization’s complaint, grievance and investigation procedures, overseeing discipline, corrective actions, performance improvement plans, overseeing performance evaluation process, ensuring regulatory compliance, and promoting a culture of ethical conduct and accountability. The role ensures compliance with federal, state, and local laws, and supports risk mitigation efforts in a nonprofit behavioral health environment. This role will supervise HR personnel performing HRIS and compliance-related duties.

Duties and Responsibilities:

Complaint and Grievance Management

Lead and manage the organization’s grievance and complaint resolution process for employees, clients, and stakeholders

Ensure timely, fair, and consistent handling of complaints in accordance with organizational policy and legal requirements

Maintain confidential documentation and tracking systems for all grievances

Identify trends and recommend corrective actions to Corporate Counsel and Compliance Officer

Investigations

Conduct thorough, unbiased investigations related to employee relations issues, discrimination, harassment, and policy violations

Interview involved parties and gather relevant documentation

Ensure timely, fair, and consistent handling of complaints in accordance with organizational policy and legal requirements

Prepare detailed investigative reports with findings and recommendations

Partner with HR and leadership to implement appropriate corrective action.

Discipline, Corrective Action, PIP Oversight

Oversee the issuance of discipline, corrective action, and/or performance improvement plans (PIPs)

Partner with HR and leadership to implement appropriate discipline, corrective action, or PIP

Track the issuance of discipline, corrective action, and/or performance improvement plans to ensure consistency

Provide support to Managers, Program Directors when meeting with employees to issue discipline/corrective action/PIP

Assist with the identification of training when necessary

Oversee HR personnel to ensure finalized, signed documents are maintained in the respective personnel files

Ensure consistent application of policies and procedures

Performance Review Oversight

Oversee HR distribution of 90-day and annual performance evaluations

Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are complete

Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are maintained in personnel files

Compliance Oversight

Oversees HR personnel responsible for performing all background checks on new hires and current employees

Ensure compliance with applicable laws and regulations (e.g., EEOC, HIPAA, OSHA, state-specific non-profit and behavioral health regulations)

Develop, review, and update policies and procedures to ensure regulatory requirements

Support audits, licensing reviews, and accreditation processes

Identify compliance risks and recommend mitigation strategies

Prepare reports on grievance trends, compliance metrics, and risk areas

Oversee HRIS duties and responsibilities

Qualifications:

Minimum of five (5) years of experience in employee relations, compliance, and investigations

Must have ethical judgment and integrity, emotional intelligence, attention to detail, critical thinking, communication, influence, and cultural competence

Strong knowledge of employment laws and regulatory requirements

Excellent writing skills, investigative, and problem-solving skills

Must be detail-oriented, highly organized, analytical, and proactive

Excellent time management skills

Ability to effectively comprehend and execute processes

Excellent oral and written communication skills

Ability to tackle multiple projects within tight timeframes and deadlines

Proficient in Microsoft Office Suite

Education and Experience:

Bachelor’s degree required; Master’s degree and HR Compliance certification preferred

Master's Degree with relevant certification (e.g., SHRM CP/SCP, PHR/SPHR, CHC preferred,

5 years of experience in employee relations, compliance, or investigations, or a Bachelor’s degree in Human Resources, Business Administration, or related, 8 years of experience, and the above certifications

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.