Operations Manager (Cincinnati, OH region)

Event Risk is searching for one highly qualified candidate to hire. There is NO relocation available at this time, and we would highly prefer candidates local to the greater Cincinnati region.

Operations Manager

Why This Role Matters

You’re not here to “babysit a schedule.” You’re here to run a high visibility, multi site security program like a pro.

As the Security Operations Manager, you’ll own day to day execution across multiple locations. That means staffing stays solid, supervisors stay sharp, uniforms and equipment stay ready, and service stays consistent. You’ll be the operational backbone of the program and the person people trust when things get busy, messy, or urgent.

If you’re the kind of leader who takes pride in clean operations, strong teams, and zero excuses service delivery, you’ll fit right in.

What You’ll Do

Staffing and Coverage (24/7 Operations)

Ensure all contracted security shifts are fully staffed with properly licensed, trained, and uniformed associates

Monitor daily staffing levels and solve coverage gaps before they become problems

Coordinate scheduling, backfills, and surge coverage for call offs, vacancies, and operational spikes

Partner with recruiting and the Account Manager to maintain a steady pipeline of qualified candidates

Lead and Develop Supervisors

Directly supervise Site Supervisors across assigned locations

Coach, guide, and hold supervisors accountable to performance and professionalism standards

Run regular supervisor check ins to review staffing, issues, expectations, and execution

Step in quickly when standards slip and reset the tone

Equipment and Uniform Readiness

Maintain accountability for program equipment (radios, keys, access tools, etc.)

Ensure equipment is functional, inventoried, and properly issued

Maintain uniform inventory so associates are always compliant and ready

Coordinate replacement and repairs for damaged or missing items

HR and Employee Relations Support

Address employee relations issues in coordination with HR

Ensure documentation is complete for discipline, performance concerns, and policy violations

Support onboarding, training verification, and compliance documentation

Track licensing, certifications, and required training records to keep the program audit ready

Compliance and Quality Control

Ensure personnel follow post orders, site policies, and company standards

Conduct site visits and operational inspections to confirm quality and consistency

Review incident reports for accuracy, completeness, and proper escalation

Support audits, licensing compliance, and regulatory requirements

Communication and Reporting

Maintain regular communication with the Account Manager on staffing, risks, and performance

Help implement operational improvements based on feedback and internal review

Provide clear reporting and status updates as required

What You Bring

Required

3 to 5 years of security operations management or supervisory leadership experience

Experience managing staffing and logistics in a 24/7 environment

Strong leadership presence and the ability to hold standards without drama

Highly organized, solutions focused, and calm under pressure

Excellent communication and documentation skills

Preferred

Multi site operations experience

Experience supporting large enterprise, retail, or distribution environments

Working knowledge of state licensing requirements for security personnel

Benefits and Perks

Benefits start in 30 days

Generous PTO begins after 90 days

A leadership role with real ownership and impact

A team that values professionalism, consistency, and doing things the right way

Full-time, varies based on attendance and client needs.