Regional Employee Experience Specialist (NF-4)

Summary

Serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the region Employee Experience Program (EEP), supervising a team of Employee Experience Specialists. Provides, plans, creates, & implements a performance improvement workforce learning program for all FFR personnel. The incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.

Duties

In addition to serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the regional Employee Experience Program (EEP), supervising a team of Employee Experience Specialists and steering onboarding, retention, and workforce engagement initiatives throughout the employee lifecycle. Furthermore, the incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach, cultivating active pipelines with local school districts, vocational institutions, community colleges, universities, and job fairs. Duties: Serves as the Regional Training & Performance Improvement Specialist for Commander, Navy Region Northwest (CNRNW) Fleet and Family Readiness (FFR), directing workforce development, employee experience, and talent pipeline initiatives across all regional installations and programs (MWR, FFSP, CYP, Housing, NGIS, Wounded Warrior, and Galley). The incumbent may plan, schedule, and deliver comprehensive classroom and virtual instruction (vILT) for groups of 7 to 300+ personnel, oversees facilitator certifications (Star Service, Genuine Leadership), and aligns training curricula with CNIC standards. Concurrently, the incumbent exercises managerial oversight of the regional Employee Experience Program (EEP)-supervising up to three Employee Experience Specialists, orchestrating onboarding touchpoints and immersive base tours, and providing operational specialist coverage. Additionally, the role leads regional student internship programs, collegiate and school district partnerships, and career expo/job fair representation; independently designs, administers, and analyzes workforce engagement surveys to deliver executive briefings to installation commanding officers; and serves as an influential interdepartmental liaison advocating across leadership tiers for organizational culture and performance improvement. Core Functional Areas Training & Performance Improvement: May coordinate and deliver classroom and virtual instructor-led training (vILT) for groups of 7 to 300+ personnel across all FFR programs. Manages the annual regional training schedule, oversees facilitator certifications (Star Service, Genuine Leadership), assesses workforce competencies, and monitors training compliance and budgets. Employee Experience Program (EEP) Oversight & Supervision: Directs the regional onboarding and engagement framework from initial offer through long-term retention. Supervises up to three Employee Experience Specialists-managing hiring, scheduling, and performance-while providing operational backup and specialist coverage. Coordinates immersive base tours with tenant command PAOs and promotes career development pathways (IDPs, tuition assistance). Academic Partnerships, Student Internships & Job Fair Representation: Leads regional student internship programs, partnering with departmental mentors to align learning objectives. Serves as the primary liaison to local school districts, community colleges, and universities, and represents CNRNW FFR at career expos and job fairs to build talent pipelines. Surveys, Analytics & Executive Outbriefs : Designs, administers, and analyzes periodic employee surveys. Synthesizes workforce feedback into executive briefings, white papers, and actionable recommendations for Installation Commanding Officers and regional leadership. Interdepartmental Advocacy & Liaison: Collaborates cross-functionally across decentralized departments to champion both training and employee experience initiatives, negotiating priorities and securing leadership buy-in. Performs related administrative functions and temporary management duties as required. May perform other administrative duties as assigned as well as management duties on a temporary basis as needed.

Qualifications

Four-year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management. Knowledge of Fleet and Family Readiness organization and mission is highly desired. It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities, Ability to interpret instructions, directives and correspondence to apply them to specific situations, and be able to identify and analyze problems and select solutions and alternatives. Skilled in oral personal and interpersonal communication and possess superior written communication skills with the ability to make presentations in order to effectively implement professional development programs; and to deal amicably with others in the organization. Must demonstrate personal and interpersonal skills to: - Model Star Service concepts and strategies. - Solve problems creatively and initiate solutions. - Motivate and influence positional leaders and managers. - Build organizational teams - Formulate opinions and articulate information. - Communicate effectively face-to-face, in writing and with remote team members.????? - Plan and facilitate meetings, team building and brainstorming sessions, and group discussions. Manage and prioritize time and work. Facilitate team behavior. Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designated training platforms such as Adobe Connect, Qualitrix and Microsoft Office Programs (e.g., Word, Advanced Excel, Power Point, Outlook, Forms, Power BI). Knowledge of workforce educational concepts, methods and techniques. Comprehensive understanding of improving human and organizational performance as well as customer service behaviors.

Education

1. Four year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience **All transcripts must be uploaded with application to be considered for this position**

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. This vacancy may be used to fill future vacancies for up to 3 months following the closure of the announcement.

How to apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 11/13/2026 to receive consideration.o begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13095328It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Other information

Incumbent reports to the supervisor designated by the Region N9 with additional guidance provided by CNIC FFR N92. Direct supervision is limited to broad assignment and brief instructions. Guidance from CNIC FFR N92 is provided to standardize processes across FFR. Incumbent is expected to complete assigned duties independently although the supervisor or CNIC FFR N92 is available to give advice and guidance. Incumbent must creatively adapt standard instructional systems and performance improvement models, integrate widely varying procedures and methods, and generate new techniques to solve specific and changing instructional or performance problems within the human and financial resources of FFR. Work is primarily sedentary although some physical exertion is involved, such as bending, stooping, lifting and periods of standing or setting up for and conducting training courses and visiting facilities to monitor progress. Work may occasionally include moving heavy boxes of training materials, up to 45 lbs. The incumbent will be expected to travel to meet with employees at all installations within the Region.