SVP Global Strategic Accounts

SVP Global Strategic Accounts

Location US-NC-Durham

Job ID 2026-4214 Category Executive

Overview

JAGGAER | Global

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products, ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com .

Position Overview

JAGGAER is seeking an accomplished Senior Vice President, Global Strategic Accounts to lead and accelerate the growth, retention, and long-term value of our most important customer relationships worldwide.

This highly visible global executive leadership role will define and execute a unified strategic account management strategy across regions, lead geographically distributed teams of Strategic Account Managers, and drive sustainable revenue growth through customer retention, account expansion, executive engagement, and value realization.

The SVP will oversee JAGGAER’s largest and most complex multinational customer relationships, ensuring a coordinated global account experience while adapting execution to regional customer needs, markets, and commercial requirements.

The ideal candidate brings extensive experience leading international enterprise SaaS account management organizations, a proven track record of growing multimillion-dollar global customer portfolios, and the ability to build trusted C-suite relationships across regions and cultures.

This leader must possess a strong understanding of Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain operations, and enterprise digital transformation. Experience supporting complex manufacturing organizations is particularly valuable.

Above all, we are looking for a strategic, hands-on, results-oriented executive who can translate customer relationships into measurable business outcomes, develop exceptional talent, and establish a culture of accountability, operational excellence, and sustained commercial growth.

Principal Responsibilities

Responsibilities

Strategic Leadership & Revenue Growth

Own and execute the global strategic accounts growth strategy, with accountability for customer retention, recurring revenue expansion, and long-term account value across regions.

Lead, develop, and scale a geographically distributed organization of Strategic Account Managers, aligning regional teams around shared global customer priorities and performance expectations.

Establish a comprehensive strategic account management framework focused on customer value realization, executive engagement, revenue protection, and expansion opportunities.

Drive sustainable growth across existing customer portfolios through cross-selling, upselling, increased platform adoption, and strategic commercial initiatives.

Partner with Sales leadership to identify and pursue targeted new business opportunities within designated strategic accounts and customer segments.

Develop multi-year global and regional growth strategies aligned with JAGGAER’s commercial objectives, customer priorities, and market opportunities.

Establish clear performance expectations and accountability for retention, expansion pipeline, revenue forecasting, and strategic account execution.

Provide executive leadership with a consolidated global view of portfolio performance, regional growth opportunities, competitive threats, and customer risks.

Executive Customer Relationships & Strategic Account Development

Serve as an executive sponsor and trusted advisor to JAGGAER’s largest and most strategically important multinational customers.

Build and maintain strong relationships with Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, Chief Information Officers, and other senior executives.

Guide the development and execution of comprehensive, multi-year global account plans that align JAGGAER’s capabilities with enterprise-wide priorities and regional stakeholder needs.

Champion a value-based account management approach that connects technology investments to measurable operational, financial, and strategic outcomes.

Establish coordinated global and regional executive engagement strategies, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic planning sessions.

Personally engage in high-value global renewals, cross-border commercial negotiations, strategic expansion opportunities, and executive-level customer escalations, in partnership with regional leaders.

Strengthen JAGGAER’s position as a long-term strategic technology partner across multinational manufacturing and other major customer organizations, connecting headquarters priorities with regional opportunities.

Develop executive sponsor relationships that support customer advocacy, reference programs, advisory boards, and long-term partnerships.

Commercial Excellence & Operational Accountability

Establish consistent global standards for account planning, pipeline management, forecasting, and commercial execution while allowing appropriate regional flexibility.

Drive disciplined management of renewal pipelines, expansion opportunities, customer health indicators, and revenue risks.

Develop and monitor key performance indicators, including gross revenue retention, net revenue retention, account expansion, renewal performance, and forecast accuracy.

Partner with regional Sales leaders, Finance, and Revenue Operations to align global revenue forecasting, customer ownership, and commercial objectives.

Implement structured account and deal reviews that evaluate opportunity progression, customer engagement, competitive positioning, and commercial risks.

Ensure Strategic Account Managers maintain coordinated global and regional stakeholder maps, account strategies, and opportunity plans within Salesforce.

Identify operational inefficiencies and implement scalable processes that improve productivity, execution, and customer engagement.

Leverage customer intelligence, account analytics, and commercial performance data to inform investment decisions and growth strategies.

Talent Development & High-Performance Leadership

Build, mentor, and develop a high-performing global strategic account management leadership team and