Resource Manager

The Resource Manager is responsible for planning, allocating, and optimizing technical and functional resources across professional services, programs, and operational initiatives. This role ensures that the right resources with the appropriate skills are assigned to the right work at the right time while balancing organizational priorities, associate development, utilization, and delivery commitments.

The Resource Manager partners closely with delivery leaders, project and program managers, technology teams, and business stakeholders to forecast resource demand, identify capacity constraints, address skill gaps, and support successful execution of Professional Services initiatives.

Key Responsibilities

Resource Planning & Allocation

Manage resource assignments across projects, programs, and operational initiatives.

Match resource skills, experience, availability, and career objectives with project requirements.

Maintain visibility into current and future resource capacity, utilization, and availability.

Coordinate resource transitions between projects and minimize unplanned bench time or over-allocation.

Resolve resource conflicts in partnership with project, program, and functional leaders.

Support prioritization decisions when resource demand exceeds available capacity.

Capacity & Demand Management

Partner with leadership and delivery teams to develop short- and long-term resource forecasts.

Analyze project pipelines, staffing requirements, and anticipated demand by role and skill set.

Identify capacity shortages, skill gaps, and potential delivery risks early.

Recommend hiring, contractor, cross-training, or redeployment strategies based on forecasted needs.

Develop and maintain resource plans that align workforce capacity with business priorities.

Workforce & Talent Management

Develop a strong understanding of team members' technical capabilities, healthcare domain expertise, certifications, experience, and professional interests.

Partner with managers and employees to identify development opportunities that strengthen organizational capabilities.

Support succession planning and development of critical skills.

Identify opportunities for cross-training and knowledge transfer.

Promote balanced workloads and sustainable resource utilization.

Delivery Support

Support staffing across all projects, initiatives and managed services contracts.

Consider healthcare-specific knowledge when making assignments, including experience with clinical and administrative workflows, healthcare data, interoperability, privacy, and regulatory requirements.

Partner with delivery leadership to ensure resource plans support project timelines, milestones, and service commitments.

Escalate resource-related risks that could affect project delivery, quality, or customer commitments.

Resource Reporting & Analytics

Develop and maintain resource management dashboards, reports, and staffing forecasts.

Monitor key metrics such as utilization, capacity, demand, vacancies, contractor usage, allocation, and forecast accuracy.

Analyze resource trends and provide actionable recommendations to leadership.

Maintain accurate resource information within applicable workforce, project portfolio management, or resource management systems.

Stakeholder Management

Build effective working relationships with project managers, program managers, technology leaders, business leaders, HR, Talent Acquisition, and Finance.

Facilitate regular resource planning and staffing discussions.

Communicate staffing decisions, constraints, risks, and tradeoffs clearly to stakeholders.

Serve as a central point of coordination for resource requests and allocation decisions.

Qualifications

Required

Bachelor's degree in Information Technology, Healthcare Administration, Business, Human Resources, Project Management, or a related field, or equivalent professional experience.

5+ years of experience in resource management, workforce planning, project/program management, IT delivery, or a related discipline.

Experience working within healthcare IT, healthcare technology, or a comparable complex technology environment.

Demonstrated experience managing resource capacity, demand, utilization, and staffing forecasts.

Strong analytical, organizational, and problem-solving skills.

Ability to manage competing priorities and negotiate resource assignments across multiple stakeholders.

Strong written, verbal, and interpersonal communication skills.

Proficiency with resource planning, project management, reporting, and collaboration tools.

Preferred

Experience supporting large-scale healthcare IT programs or technology portfolios.

Familiarity with healthcare platforms and technologies such as EHR/EMR systems, interoperability solutions, healthcare data platforms, cloud technologies, or enterprise applications.

Understanding of healthcare privacy, security, and regulatory requirements, including HIPAA.

Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.

RMCP, PMP, PMI-RMP, CSM, SAFe, ITIL, or related certification.

Experience with workforce analytics, financial planning, vendor management, or contractor management.

Core Competencies

Resource and capacity planning

Workforce forecasting

Healthcare IT knowledge

Strategic prioritization

Data-driven decision-making

Stakeholder management

Conflict resolution and negotiation

Project and portfolio awareness

Talent development

Risk identification and escalation

Communication and relationship management

Adaptability in a dynamic environment

Key Performance Indicators

Success in this role may be measured through:

Resource utilization and allocation effectiveness

Resource forecast accuracy

Reduction in staffing gaps and resource conflicts

Timeliness of project staffing

Balance of resource supply and project demand

Employee workload sustainability

Development and deployment of critical skills

Stakeholder satisfaction with the resource management process

Reduction in resource-related project delivery risks

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Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do — creating meaningful impact for our clients, communities, and each other.