Recreation Center Manager

Livingston, Montana, Do you enjoy creating positive experiences for your community through excellent service? The City of Livingston Recreation Department is seeking a Wellness Center Manager to provide overall leadership and management of the City's new 43,500 square foot community recreation and wellness center. The facility includes a six-lane lap pool, recreation pool, gymnasium, fitness center, meeting rooms, locker rooms, and associated support spaces. This position serves as the facility's general manager and is responsible for strategic and day-to-day oversight of operations, programs, staffing, customer experience, financial performance, safety, facility stewardship, partnerships, and community engagement. Work is performed under the general supervision of the Recreation Director. Essential Job Functions

Regular, timely, and reliable on-site attendance Provides overall leadership, direction, and accountability for employees and operation of the 43,500 square foot Gateway Wellness Center, including aquatics, fitness, gymnasium, meeting and rental spaces, locker rooms, common areas, and support spaces Plans, organizes, directs, and evaluates center operations, programs, services, schedules, member services desk, and customer experience to ensure high-quality, accessible, efficient, and responsive public service Recruits, interviews, develops, supervises, and evaluates supervisors, full-time, part-time, seasonal, and temporary staff; establishes performance expectations and promotes teamwork, accountability, training, and professional development Develops and administers the center operating budget in partnership with the Recreation Director Monitors revenues and expenditures, purchasing, contracts, memberships, rentals, program fees, cost recovery, and financial performance; recommends pricing and service adjustments as appropriate Oversees facility stewardship, preventive maintenance, custodial services, equipment replacement, safety inspections, security, emergency procedures, and capital improvement planning in coordination with the Facility Operations Supervisor, other City departments, vendors, and contractors Ensures aquatic, fitness, recreation, youth, membership, rental, and customer-service functions operate in accordance with established policies, industry standards, safety requirements, and community needs Develops and implements operating policies, procedures, service standards, performance measures, and systems for registration, scheduling, point-of-sale, memberships, rentals, incident reporting, and customer communication Builds effective partnerships with schools, nonprofit organizations, health and wellness providers, community groups, businesses, user groups, and other agencies to expand participation, improve services, and support community goals Leads marketing, outreach, social media, membership growth and retention, program promotion, community engagement, and customer-service initiatives; monitors participation, utilization, satisfaction, and other performance data to guide decisions Ensures compliance with applicable City policies, employment practices, building and fire codes, ADA requirements, health and safety regulations, aquatic standards, risk management practices, contracts, permits, and insurance requirements Prepares reports, recommendations, budget information, operational analyses, and presentations; represents the Wellness Center and Recreation Department with City leadership, boards, partners, patrons, and the public Performs other related duties as assigned Thorough knowledge of:

Principles and practices of community recreation and wellness center management, including operations, programming, aquatics, fitness, youth and adult recreation, memberships, rentals, customer service, facility stewardship, safety, risk management, and public engagement. Principles of organizational leadership, staff supervision and development, budgeting, revenue management, purchasing, contracts, marketing, customer experience, performance measurement, and strategic planning. Occupational hazards, emergency procedures, risk management, ADA accessibility, public-facility safety practices, aquatic and fitness safety standards, and applicable local, state, and federal requirements.

Skills and abilities:

Ability to analyze community needs, participation trends, financial and operational data, and facility conditions; establish goals and service standards; and translate priorities into effective programs, staffing, budgets, and operating plans. Ability to lead through supervisors and team leads, build a strong service culture, develop productive partnerships, communicate effectively with diverse audiences, and maintain positive relationships with employees, patrons, community organizations, and the public. Proficiency in standard office equipment and computer software including Microsoft Suite, recreation management, registration, point-of-sale, scheduling, membership, financial, reporting, and communication systems. Strong business and financial management skills, including budgeting, revenue development, cost control, performance measurement, contract administration, purchasing, and data-informed decision-making. Strong leadership, communication, customer service, conflict-resolution, and relationship-building skills, including the ability to effectively interact with employees, patrons, community partners, elected and appointed officials, vendors, and the public.

Education and Experience

Bachelor's degree in Parks and Recreation, Recreation Administration, Public Administration, Business Administration, Sports Management, Hospitality Management, or related field. Five years of progressively responsible experience in recreation, community center, wellness, fitness, aquatic, hospitality, or public-facility management, including at least three years of supervisory or management experience. An equivalent combination of education and experience may be considered.

Certifications and Requirements

Valid U.S. Driver's License with approved driving record. Must obtain and maintain First Aid/CPR/AED certification at hire. Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification is preferred; must obtain within 12 months of hire. May be required to obtain additional recreation, facility, safety, or management certifications based on assigned responsibilities.

Certified Park and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE), or comparable management credential is desirable.

Pre-Employment Requirements The following pre-employment screenings must be successfully completed with satisfactory results after a job offer and prior to starting work:

Department of Motor Vehicle Driving Record Review with approved driving history Pre-employment Drug Test Criminal Background Investigation Full-time Benefits Include: State Retirement Vacation and sick accrual, holiday pay, paid parental leave Medical, dental, vision, life insurance, and employee assistance plan Flexible spending accounts, health savings account On-the-job paid training