Account Executive (Corporate Apparel) - Taylor, MI

The Account Executive is responsible for managing a book of medium-to-large volume Corporate Apparel Direct (CAD) accounts. Acting as the primary point of contact, the Account Executive oversees day-to-day account needs, facilitates smooth operations, and supports account retention and growth through ongoing relationship management, program support, and operational execution. This role focuses on delivering exceptional service, strengthening client relationships, and ensuring customer satisfaction across all touchpoints.

The Account Executive will also support customer contract renewals, website launch calls, assist the sales team, and ensure ongoing account service. This position reports directly to the Corporate Apparel Direct Account Executive Supervisor.

Job Detail:

Managing an assigned book of business, monitoring account performance, identifying service opportunities, and coordinating with internal departments to meet customer expectations and contractual obligations.

Handle all day-to-day account management tasks for assigned accounts including but not limited to: Managing the email inbox

Daily phone communication

Proactive communication to the account base

Use reporting tools to help maintain the revenue stream

Provide customer reporting

Maintaining up to date customer records in CRM

Launch calls when needed, to re-launch a site or help the sales team launch a site

Writing up manual orders as needed while influencing customers to adopt an online order entry solution.

Facilitating updates to customer e-commerce portals as needed

Assisting existing clients through identifying opportunities of greater value.

Work with CAD Account Customer Service Representatives to resolve large site level customer service issues/problems.

Customer visitation meetings as requested by customer and\or as directed by management.

Be observant of industry/customer trends pertaining to garment usage, fashion, and customer image attributes to position UniFirst as the on-going single source provider for their work apparel needs.

Other duties as assigned.

Qualifications

Experience

Uniform industry experience a plus

National or corporate account experience a plus

Minimum of 5 years’ experience in a service environment

High proficiency in Microsoft Office, Outlook, Excel, etc.

Experience working with MS Dynamics or similar CRM preferred

Education:

High School Diploma or equivalent required

Associate’s Degree preferred

Additional Requirements:

Ability to travel up to 10% of the time, including overnight stays.

Ability to work under pressure and with minimum supervision.

Proficiency in Microsoft Office Suite including Excel, Word, PPT, Outlook, etc.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. --> If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

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