Logistics / Dispatch Supervisor – Huntington Park, CA

Since 1947, our client has had a passion for providing premier hardwood products. Over 70 years and four generations later, what was once a small storefront in Los Angeles has become the nation’s preeminent manufacturer of custom designed hardwood flooring, moulding and millwork. They cater to premier residential and commercial projects across the United States. Their seasoned representatives work hand in hand with customers to ensure that their material orders not only meet but exceed expectations.

Logistics / Dispatch Supervisor

Job Type : Full-time; On-site

Responsibilities :

Responsible for the efficient and safe scheduling/execution of the company’s logistics and dispatch

Includes the general management of all Alameda based truck drivers,

Follows all policies & procedures related to BisTrack/any other needs of Dispatch responsibilities

Logging and tracking required documentation in relation to all applicable deliveries,

Informing the truck mechanic of necessary truck maintenance,

Responsible for all order fulfillment paperwork for invoice processing,

The safe loading/placement of material on trucks,

Working with branch managers to provide needed material on transfer trucks

Economical and timely scheduling/ordering of common carriers for nationwide shipments.

In Order of Importance:

1. Efficiently scheduling drivers/routes for economical deliveries

2. Ensure customer satisfaction through professional, on time deliveries

3. Follow strict company policies & procedures related to BisTrack, material handling, and any other policies related to Dispatch department & responsibilities

4. Schedule/order common carriers for timely and economical nationwide shipping

5. Communicate with customers & sales representatives about freight details, delivery times, and special handling requests

6. Handle all paperwork & BisTrack actions related to delivery/fulfilled orders and turning into Credit for invoice processing

7. Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times

8. Keeping track of transportation regulations and laws to ensure truck drivers comply

9. Communicate with Vehicle Mechanic regarding needed maintenance issues

10. Logging customer complaints to continuously find ways to improve customer service

11. Daily truck driver inspection reports

12. File freight claims as needed

13. Drive forklift as needed

14. Approximately 6 direct reports

Experience :

High School Diploma or GED

3-5 years of experience as a Truck Dispatcher

Ability to multitask

Basic computer skills

Outstanding Customer Service Experience

Excellent organizational, written and oral communication, and time management skills

Supervisory Experience

In-depth Knowledge of trucking regulations, laws, and reporting requirements

Forklift certified

Bilingual in English & Spanish

Phyiscal Requirements

Must be able to lift, move and handle up to 50 pounds frequently to stack and load finished products for transport to other departments or stock.

Ability to stand/ walk for an extended period of time

Ability to bend, reach, lift, squat, and climb.

Compensation Details : This position offers a competitive base salary.