IT Systems & BI Specialist

Midway, Georgia, What You’ll Do Support daily technology operations while helping drive smarter, data-informed business decisions. This unique role combines hands-on IT support with business intelligence and analytics. You will help ensure employees have the reliable, secure technology they need to succeed while developing dashboards, reports, and analytical tools that support operational efficiency and continuous improvement.

Essential Duties and Responsibilities IT & Technical Support (Approximately 60%)

Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, network connectivity, and system access issues. Install, configure, and maintain employee workstations, laptops, mobile devices, and peripheral equipment. Maintain IT infrastructure, troubleshoot Wi-Fi and VPN connectivity, and manage user permissions. Provide technical support for core utility applications, including Customer Information Systems (CIS), Geographic Information Systems (GIS), Outage Management Systems (OMS), and SCADA monitoring tools. Develop and maintain IT documentation, user guides, and knowledge base resources. Help maintain a reliable, secure, and efficient technology environment for the Cooperative.

Business Intelligence & Analytics (Approximately 40%)

Retrieve, analyze, and manage Cooperative data to identify trends, improve processes, and support operational decision-making. Develop and maintain interactive dashboards, visual reports, custom queries, and analytical tools using Tableau, Mosaic, or other business intelligence platforms. Maintain datasets, reporting structures, and analytical frameworks to ensure accurate and consistent reporting. Collaborate with internal departments to understand business needs and deliver practical, data-driven solutions. Assist with database administration and promote data integrity, quality, and consistency across systems. Translate complex data into clear, actionable insights for both technical and non-technical audiences.

What We’re Looking For Education & Experience

Associate or bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Minimum of two years of hands-on IT support experience; experience in a utility or similar environment preferred. Demonstrated experience troubleshooting hardware and software, supporting users, and maintaining IT infrastructure. Experience developing dashboards and visual reports using Tableau, Mosaic, or similar business intelligence tools. Strong understanding of databases and proficiency in SQL querying. Excellent analytical, problem-solving, organizational, and communication skills. Ability to explain technical concepts and data insights clearly to employees at all levels. Must possess and maintain a valid Georgia driver's license, as operation of a company vehicle is required.

Work Environment & Physical Requirements

Primarily indoor work environment with moderate noise levels. Must be available to respond to work-related needs on a 24-hour basis. Occasional lifting of up to 50 pounds and climbing to heights of up to six feet may be required. Ability to balance competing priorities while providing dependable technical support and delivering accurate analytical results