Inside Sales Specialist

We are looking for an Inside Sales Specialist o join our team in Indianapolis. In this role you will play an important role in providing a positive customer experience by assisting distributors and customers with questions, troubleshooting, and product support.

The ideal candidate is friendly, professional, dependable, and enjoys helping people. You should be comfortable communicating with customers by phone, email, and other communication channels, while also being able to work independently and prioritize multiple requests.

Responsibilities

Respond to customer and distributor inquiries by phone, email, and/or chat

Provide fast, friendly, and professional customer support

Assist with product, service, and technical-related questions

Troubleshoot customer issues and identify appropriate solutions or resources

Research questions and follow through to ensure issues are resolved

Maintain accurate and detailed records of customer interactions and resolutions

Develop a strong understanding of our products, services, and policies

Work closely with team members and other departments to resolve customer issues

Share customer feedback and identify opportunities to improve the customer experience

Maintain a professional and helpful attitude in all customer interactions

Qualifications

We are looking for a highly motivated individual with a customer-first mindset who enjoys problem-solving and helping others.

Onsite position located in Indianapolis, Indiana

Previous customer service or support experience

Fluent in English, including speaking, reading, and writing

Strong verbal and written communication skills

Experience with ERP systems a plus, D365 F&O a plus

Positive, professional attitude with a genuine desire to help customers

Strong problem-solving and organizational skills

Ability to work independently and manage multiple customer requests

Comfortable learning new products, systems, and processes