Forward Deployed Process Senior/Principal Process Consultant

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Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

The Forward Deployed Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.

You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.

Responsibilities Roadmap & Solution Ownership

Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs

Own the feature lifecycle for specific components from discovery through launch and iteration

Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

Blueprint Design & Execution

Partner with customer-facing team leaders to map and analyze customer requirements for new solutions

Build solution blueprints and workflow automations using current platform features

Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions

Validate, test, and iterate blueprints for accuracy, consistency, and performance

Technical Specification & Delivery

Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria

Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies

Document solution architecture, demonstrations, and implementation guidelines

Customer & Market Research

Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities

Act as the voice of the customer within the development process

Cross-Functional Collaboration

Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences

Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability

Support rollout and enablement of blueprint solutions across teams and customers

Required Qualifications

3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting

Experience building external-facing products in enterprise B2B SaaS environments

Strong understanding of business workflow mapping, process modeling, and process improvement methodologies

Proven experience translating business requirements into structured automated workflows or solutions

Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms

Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences

Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success

Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology

Experience with prompt design or agent-based automation solutions

Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)

Experience with network effects and cold start strategies

Familiarity with feature prioritization and product feedback processes

Lean, Six Sigma, or related process improvement certification

A related technical degree

Experience within the Supply Chain or Financial Services sector highly preferred

Success Metrics

Efficiency improvements and measurable reduction in manual work for customers

Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)

Quality and clarity of roadmap feedback influencing platform improvements

Time-to-value and scalability of solution deployments

Customer satisfaction and depth of engagement with deployed solutions

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace