Software Development Manager

As a Software Development Manager, you will lead and develop a team responsible for the design, development, implementation, integration, and support of enterprise and customer-facing software solutions that advance Midco's strategic business objectives. This role oversees custom applications, business platforms, customer engagement technologies, digital experiences, and software integrations while driving technical excellence, innovation, and continuous improvement.

You will partner closely with business stakeholders, Product Owners, Business Analysts, Architecture, Quality Assurance, Data Engineering, and IT leadership to deliver scalable, reliable, and efficient technology solutions. The Software Development Manager is responsible for fostering a high-performing team, establishing technical standards, and ensuring the successful delivery of software solutions that enhance customer experiences, improve operational efficiency, and support business growth.

This role may support one of two primary technology domains depending on organizational needs and team assignment:

Enterprise Platforms & Software Development, including custom software solutions, business applications, integrations, and operational technologies.

Customer Engagement Platforms, including Dynamics 365 Customer Engagement (CRM), customer-facing applications, digital experience platforms, and self-service solutions.

Regardless of assignment, this role is responsible for driving technical excellence, innovation, team development, and the delivery of scalable, reliable technology solutions that support business growth and customer experience.

Software Development Manager