Strategic Account Manager

About Onos Health

Onos Health’s mission is simple but ambitious: ensure every healthcare dollar goes toward delivering the highest quality care. Today, nearly 30% of U.S. healthcare spending is wasted due to ineffective care and administrative burden caused by misalignment between providers and payers.

Onos is addressing this by building the AI platform that enables health plans to understand clinical care at scale. By transforming unstructured clinical documentation into actionable insights, we help payers make faster, more informed decisions, identify opportunities to improve quality and reduce waste, and ensure more healthcare dollars are directed toward delivering better outcomes.

Come join a category-defining company and transform how healthcare is managed in the U.S.

Why Onos

Meaningful impact: Help solve one of healthcare’s biggest challenges by improving quality while reducing waste.

Ownership: Take on significant responsibility from day one and shape a rapidly growing company.

Direct collaboration: Work alongside experienced founders with deep expertise in healthcare, AI, and product development.

High-performing team: Join a transparent, collaborative, and execution-focused culture.

Build something new: Help define the next generation of AI-powered healthcare analytics.

The Role

Onos is growing, and our health plan customers are growing with us. As a Strategic Account Manager, you’ll be the go to person payers count on to make Onos work for them, and the person our product and operations teams count on to tell them what those payers actually need.

In this role you’ll manage real payer relationships, shape how we deliver value, and help set up the processes that let us scale without losing the personal touch.

What you’ll own

Strategic payer relationships: you’re the day-to-day lead and trusted advisor for a portfolio of health plan customers

Cross-functional partnership: you work with product and operations to make sure payers get the most out of Onos

Voice of the customer: you bring client needs, feedback, and friction points back to the team, and push to get them addressed

Account initiatives and project execution: you drive them from kickoff to delivery, on time and with clear owners

Scaling the account function: you help build the processes, playbooks, and operating rhythms that support our growth across Onos

Other duties as needed. We’re an early team, so the work will evolve.

What We’re Looking For

3–6 years of experience in strategic account management, product management, or client services

Bonus if you have 1–2 years of management consulting experience

Direct experience with healthcare payers, whether working at a health plan or managing health plan clients as a vendor or partner

Working knowledge of how healthcare businesses and payers operate, including the stakeholders and priorities

Familiarity with payer data, health plan workflows, or value-based care programs

Experience with AI-enabled products or technical SaaS platforms

Startup or fast-paced environment experience where things aren’t defined. You’re comfortable with ambiguity, and you bring structure to it instead of waiting for it to clear up

A proactive, forward-thinking approach to client management. You anticipate what clients will need before they ask, bring clarity when the path isn’t obvious, and act without waiting for direction

Track record of working cross-functionally with product teams while driving projects and initiatives across the organization

Comfort translating between client needs and internal teams, in both directions

Experience building account management processes, playbooks, or reporting from scratch

Strong written and verbal communication, including with senior client stakeholders

Benefits & Perks

Hybrid 3x per week in office (Mon/Tues/Thurs) in San Francisco, Financial District

Flexible vacation policy

Paid parental leave

Medical, dental, and vision insurance

Pre-tax commuter benefits

401(k)

Significant equity as an early employee

Direct mentorship from experienced founders

Ground-floor opportunity to help build both the product and company

Regular team events and off-sites

Company provided equipment and home office setup

In-office lunches and snacks provided

We are an equal opportunity employer and value diversity at Onos. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.