Senior ServiceNow ITMS Developer

Job Title: Senior ServiceNow ITMS Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

We are seeking an experienced ServiceNow ITSM Senior Developer to lead the design, development, and implementation of IT Service Management solutions. This role requires deep technical expertise in ServiceNow platform development, strong understanding of ITIL processes, and the ability to mentor junior developers while driving strategic ITSM initiatives.

Responsibilities:

Technical Leadership & Architecture:

Lead the design and architecture of complex ITSM solutions

Provide technical guidance and mentorship to junior and mid-level developers

Establish development standards, best practices, and coding guidelines

Review code and configurations for quality, performance, and maintainability

Drive technical innovation and platform optimization

Lead proof-of-concept initiatives for new ITSM capabilities

Architect integrations between ITSM and other platforms

Participate in architecture review boards

Enjoy teaching mid and junior developers

Advanced ITSM Development t:

Design and develop complex ITSM applications and customizations

Build advanced Service Catalog offerings with complex fulfillment workflows

Develop custom applications using scoped applications

Create complex business rules, script includes, and UI actions

Develop advanced integrations using IntegrationHub, REST/SOAP APIs

Build custom widgets and portals using Service Portal

Implement Virtual Agent and chatbot solutions

Develop mobile applications for ITSM processes

Create advanced workflows using Flow Designer and subflows

Process Optimization & Automation:

Analyze and optimize existing ITSM processes for efficiency

Design end-to-end automation solutions across ITSM modules

Implement advanced SLA/OLA strategies and optimization

Develop predictive intelligence and machine learning solutions

Create complex approval workflows with dynamic approvers

Implement auto-remediation and self-healing capabilities

Design omnichannel support experiences

Optimize notification strategies and reduce alert fatigue

Enterprise Integrations:

Design and implement enterprise-wide integrations (email, LDAP, SSO, CMDB)

Develop integrations with monitoring tools, ticketing systems, and collaboration platforms

Implement bidirectional integrations with external systems

Create custom REST and SOAP web services

Develop middleware integrations and ETL processes

Implement real-time and batch integration patterns

Ensure integration security and error handling best practices

Reporting & Analytics:

Create reports and dashboards for ITSM metrics

Develop Performance Analytics content when available

Create executive dashboards for service delivery

Support compliance and audit reporting requirements

Analyze trends and provide improvement recommendations

Platform Administration & Governance:

Manage update sets and deployment processes

Implement source control integration (Git, Azure DevOps)

Configure instance security (ACLs, roles, data policies)

Optimize platform performance and scalability

Conduct security reviews and vulnerability assessments

Manage technical debt and platform health

Lead upgrade planning and execution

Implement disaster recovery and backup strategies

Knowledge Management & Documentation:

Create comprehensive technical documentation and solution designs

Develop and maintain knowledge base for internal teams

Create architectural diagrams and process flows

Document API specifications and integration patterns

Maintain development runbooks and playbooks

Conduct technical training sessions

Create video tutorials and enablement materials

Stakeholder Management:

Lead requirements gathering sessions with business stakeholders

Translate business requirements into technical solutions

Present technical solutions to executive leadership

Manage expectations and communicate project status

Provide effort estimates and technical assessments

Lead vendor evaluations and technology assessments

Participate in client-facing discussions and demos

Team Leadership:

Mentor and coach junior and mid-level developers

Conduct code reviews and provide constructive feedback

Lead development team ceremonies (standups, retrospectives)

Participate in hiring and intervie

Qualifications:

Required:

Certifications:

ServiceNow Certified System Administrator (CSA) - Required

ServiceNow Certified Implementation Specialist - ITSM

ITIL 4 Foundation certification (preferred)

Technical Skills:

Strong understanding of ServiceNow platform fundamentals

Knowledge of ITSM applications (Incident, Problem, Change, Request Management)

Understanding of ITIL processes and best practices

Experience with Service Catalog development and configuration

Basic JavaScript for business rules and client scripts

Knowledge of Flow Designer

Understanding of SLA configuration and management

Experience with notifications and email templates

Knowledge of UI policies, data policies, and ACLs

Understanding of integrations (REST/SOAP APIs)

Familiarity with reporting and Performance Analytics where applicable

Experience:

10+ years of experience with ServiceNow platform

Hands-on experience configuring ITSM modules

Experience developing Servi

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $90,300-$189,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.