Senior Manager, Customer Success

<p><span style="font-size: 12pt;"><strong>About the role:</strong></span></p> <p><span style="font-size: 12pt;">The Customer Success department is the backbone of everything Forter does, and as <strong>Senior Manager of Customer Success</strong> you'll lead a team responsible for our Strategic and Enterprise+ customers, our largest, most strategic logos. Forter's CS model is growth-focused and outcome-driven: your team doesn't just retain revenue, they own its expansion.&nbsp;</span></p> <p><span style="font-size: 12pt;">You'll build and coach a team that runs disciplined success planning, MEDDPICC-driven discovery, and executive-level business reviews, while independently owning team performance, talent development, and escalations with minimal oversight. In this role you'll lead a world-class team, build lasting relationships with client executives, and help shape Forter's CS fundamentals company-wide.</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll be…