Director of Customer Program Management

Job Summary: The Director of Customer Program Management (CPM) is accountable for integrated program delivery for assigned strategic customers across multiple product lines, ensuring that Coherent’s businesses and functions align around customer commitments, clear ownership, and timely execution.

As the customer-facing program leader within the Strategic Customer Office, the CPM connects customer requirements and milestones with the plans of the teams responsible for delivery. The role partners closely with Customer BU leadership, Sales, Product BUs, Engineering, Operations, Quality, and Supply Chain to manage dependencies, resolve issues, and provide an accurate, consolidated view of program performance.

Through reliable execution and consistent communication, the CPM strengthens customer trust and supports Coherent’s ability to expand strategic engagements.