Workers Compensation Claims Team Leader | Dallas, TX area

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Team Leader with our client in Irving, Texas. This is a direct-hire, in-office opportunity overseeing a team of workers’ compensation claims professionals. The position focuses on team leadership, technical oversight, claims quality, and compliance rather than managing an individual caseload.

In this role, you’ll provide day-to-day supervision and technical guidance to a team of 10 or more claims personnel. You’ll oversee claims-handling quality, monitor team performance, review complex claims, approve authority requests, and work closely with management and clients to ensure consistent claims administration and service delivery.

Workers’ Compensation Claims Team Leader Responsibilities

Supervise a team of 10 or more workers’ compensation Claims Examiners and support staff

Provide daily work direction, technical guidance, and operational support to assigned personnel

Monitor team performance, claim inventories, diary compliance, and workflow

Conduct claim-file and quality reviews to evaluate reserves, documentation, compliance, and claim strategies

Review complex claims involving coverage, liability, exposure, litigation, and settlement strategies

Review and approve claim authority requests within designated limits

Ensure compliance with Texas workers’ compensation regulations, company best practices, and client handling instructions

Coach and mentor claims personnel and identify training and development needs

Partner with Claims Supervisors on employee performance, technical development, and quality improvement

Serve as a technical resource for management, client services, and clients

Monitor significant claim developments and escalate high-exposure or sensitive matters as appropriate

Address workflow concerns, service issues, and operational risks with management

Support consistent claims-handling practices and timely resolution of assigned team claims

Qualifications

Minimum of 5 years of workers’ compensation claims handling experience

Minimum of 1–2 years of claims team leadership or supervisory experience

Experience handling complex workers’ compensation indemnity claims

Experience with subscriber workers’ compensation claims

Strong knowledge of Texas workers’ compensation regulations and claims-handling requirements

Experience reviewing claim files, reserves, settlement authority, and claims-handling quality

Preferred

Experience handling workers’ compensation claims for cities, counties, municipalities, or other public entities

Bachelor’s degree in a related field

Proficiency with Microsoft Word and Excel

Licensing & Certifications

Active Texas Workers’ Compensation Adjuster License required

Work Arrangement

Direct-hire opportunity

In-office position in Irving, Texas

No remote or hybrid option

Leadership position with no assigned personal caseload

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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