Manager, Product Management

Responsibilities

Owns product strategy and execution for the Servicing Vault domain — document storage, document audit, and related AI-driven capabilities

Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision

Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap

Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features

Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling)

Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements

Act as the primary product voice for Servicing Vault in client and internal leadership conversations

Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders

Knowledge and Experience

5+ years of product management experience within mortgage servicing

Strong business acumen — able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency

Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context

Experience shaping strategy (not just executing a backlog) — has owned a roadmap from vision through delivery

Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background

Preferred Knowledge and Experience

Familiarity with MSP or comparable servicing platforms

Exposure to compliance/audit frameworks (investor, agency, or regulatory)

Prior experience introducing AI-driven functionality into a legacy operational workflow

#LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.