Strategic Customer Success Manager - West

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Strategic Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

What You Will Do

Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders

Guide customers through onboarding, adoption, and renewal to ensure consistent value realization

Proactively monitor account health, identify risks early, and take action to mitigate churn

Drive product adoption through training, enablement, and best practices

Partner with Sales to identify and execute on upsell and expansion opportunities

Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI

Operate efficiently across a high-volume book of business using scalable processes and tools

Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience

Surface customer feedback and insights to influence product and operational improvements

What We Are Looking For

2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity

Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes

Excellent communication and relationship-building skills with both technical and non-technical stakeholders

Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities

Experience with data-driven decision making and account health tracking

Traits that set you apart:

A proactive problem solver who identifies issues early and takes ownership to resolve them

Leads by example—demonstrates accountability, follow-through, and a high standard of execution

Resourceful and adaptable, able to navigate ambiguity and find solutions independently

Customer-first mindset with a strong sense of urgency and bias toward action

Curious and motivated to continuously learn and improve

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.

$150,000 - $190,000 OTE

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.

Salary Range $150,000 — $190,000 USD