The Cove Aquatic Center Food & Beverage Manager

Overview

Come be an integral part to the success at Sunirver Resort, voted Top 100 Best Places to Work in 2026! The Cove Manager is responsible for providing leadership and guidance to the Cove and Spotted Frog teams. S/he will assist with managing all aspects of The Cove including scheduling, inventory, and administrative duties. S/he will work with the Pool & Spa maintenance team to ensure guest satisfaction and optimum performance of the facility. The position provides leadership that promotes exceptional service for guests and associates. The Cove Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

Maintains a commitment to customer service and guest satisfaction

Assists the outlet supervisor with leading and supervising the outlet teams

Responsible for weekly inventory and ordering to ensure that all supply demands are met

Coordinates inventory control systems and is responsible for monthly inventory counts.

Maintains facility equipment inventory through proper daily care and year-end storage standards

Utilizes labor management tools to schedule and control labor costs

Works with HR to recruit and hire seasonal staff including interviewing potential candidates and facilitating new hire paperwork and all appropriate trainings.

Works closely with Resort Chief Engineer to ensure pool health & safety standards are being met

Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed

Maintains thorough knowledge of pool health & safety standards

Coordinates facility evacuations as needed for weather or health threats

Attends mandatory weekly department meetings and appropriate resort and division meetings

Reports any needed repair immediately to Resort Engineering using correct procedures

Ensures proper bookkeeping and resort policies are followed

Maintains a strong knowledge of current food and beverage trends

Completes staff schedules that meet productivity standards

Manage daily restaurant operation through hands-on leadership

Assist in creating and managing annual budget for the outlets

Assist in forecasting monthly revenues, food and beverage cost, payroll and other expenses

Implement necessary controls to ensure proper return on investment

Work closely with the Sales and Conventions Departments to manage group bookings

Seek new approaches to grow business, guests’ satisfaction and loyalty

Conduct effective departmental meetings

Create and maintain active training manual and conduct regular training sessions

Ensure that all qualified staff have current OLCC and food handlers’ cards

Develop and implement proper marketing initiatives

Comply with all OLCC & Food Handler regulations

Comply with all Sunriver policies, procedures and safety regulations

Performs all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.

Maintains a safe and pleasant work environment

Monitors associate time punches in ADP and completes all Payroll needs

Instills a calm, organized approach in all stressful situations

Ensures service standards are being applied by all team members

Ensures cleanliness and safety of the outlet

Promotes high associate morale

Recommends discipline and/or termination when appropriate

Facilitates the coaching and counseling of team

Completes performance reviews for direct reports

Responsible for the achievement of department goals and objectives

Facilitates continual staff trainings including lifeguard classes and service standards training

Resolves guest issues promptly and with great care and effectiveness

Qualifications

QUALIFICATIONS:

High school education or equivalent required

At least one-year Food & Beverage experience required

At least one year of customer service experience required

At least one year of management experience required

Prior hospitality experience preferred

Proficient in the use of computers and POS system(s)

JOB REQUIRMENTS:

Must be at least 21 years of age

Must obtain a lifeguard certification from a recognized organization

Must possess valid OLCC card upon hire

Must possess valid Food Handler’s card upon hire

Must have excellent leadership skills

Must be a positive example for staff

Must have ability to work a flexible schedule that will include evenings, weekends and holidays

WORKING CONDITIONS:

Must be able to personally lift up to 40 lbs. on a frequent basis;

Must be able to occasionally lift over 40 lbs with assistance

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