Director, Collections Strategy & Analytics

Your Role in Our Mission

At Proper, we are committed to advancing financial well-being through smarter, technology-driven financial solutions. We are seeking an exceptional leader to head our Analytics function within the Collections & Recoveries organization.

As the Director, Collections Strategy & Analytics, you will serve as a strategic leader responsible for optimizing portfolio credit performance across our Personal Loans and Credit Card business lines. Reporting directly to the VP of Collections & Recoveries, you will lead and empower high-performing analytics teams to design, test, and deploy data-driven strategies across the entire credit lifecycle. Leveraging modern data stacks, machine learning, and advanced behavioral segmentation, you will drive collection effectiveness, elevate operational efficiency, and deliver a best-in-class customer experience.

How you'll make an impact

Advanced Analytics, AI/ML & Loss Forecasting

Lead AI/ML & BI Capabilities: Direct the team in leveraging modern Business Intelligence tools, advanced analytics, and machine learning techniques to drive actionable insights.

Own Loss Forecasting: Oversee the development, validation, and maintenance of loss forecasting models. Continuously benchmark and refine forecasting methodologies against industry best practices to maximize accuracy.

Experimental Design & Optimization: Champion a rigorous testing culture by designing, executing, and evaluating A/B and multivariate strategy experiments.

Portfolio Analytics: Monitor portfolio performance at a deep segment level to identify emerging risk trends, perform root-cause analysis, and isolate core performance drivers.

KPI Governance: Establish robust Key Performance Indicators (KPIs) and operational dashboards to measure strategic efficiency and financial returns.

Strategic Leadership & Innovation

Drive End-to-End Strategy: Architect, deploy, and refine integrated customer contact and treatment strategies for both early-stage collections and late-stage recoveries.

Foster Out-of-the-Box Problem Solving: Bring innovative approaches to borrower engagement, digital outreach, and treatment optimization that balance recovery performance with customer empathy.

Executive & Stakeholder Communication: Synthesize complex analytical findings into clear strategic narratives. Regularly present portfolio health, strategy performance, and key metrics to executive leadership and key external partners.

Cross-Functional Synergy: Partner with Credit Risk, Marketing, Product, Engineering, and Operations to seamlessly deploy strategies.

Skills that will help you thrive

Education: Master’s degree in Statistics, Economics, Mathematics, Engineering, Data Science, Business, or a related quantitative field.

Experience: 10+ years of progressive experience leading advanced analytics and modeling teams in financial services, with direct expertise in consumer lending collections or credit risk management.

Leadership: Proven track record of building high-performing analytical teams, as well as influencing cross-functional stakeholders. Excellent communication and organizational skills.

Technical & Analytical Expertise: Deep expertise in statistical modeling, segmentation, loss forecasting, and modern analytics workflows. Hands-on fluency with tools such as SQL, Python/R, and BI/visualization platforms (e.g., Tableau, PowerBI, Looker).

Agility & Drive: Exceptional ability to synthesize complex data, prioritize high-impact initiatives, and operate with a strong sense of urgency in a fast-paced environment.

Preferred Experience: Hands-on experience building or deploying predictive machine learning models (e.g., propensity to pay, roll-rate models, channel response models).

Resources to help you prosper

A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work

Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security

Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage

Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

About Us

Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.

Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity

Simplicity guides our user experience

Accountability at all levels drives results

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