Assistant Banking Center Manager

PURPOSE OF THE JOB

This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.

MAIN DUTIES OF THE JOB

GENERAL

Assist the BCM in ensuring that the financial objectives and customer services standards of the branch are met

Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc.

Assist the BCM with developing routines to maximize opportunities to deepen customer relationships

Assist BCM with staff management duties including but not limited to recruitment, coaching/development, vacation and time sheet approvals

Assist BCM with planning, organizing and controlling banking center activities, operations and quality control

Assist BCM in creating action plan to solve for branch inefficiencies Responsible for generating, maintaining and servicing profitable business and retail customer relationships

Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely manner

Ensure regulatory compliance standards are met

Conduct and provide reporting on banking center audits and security equipment testing

Communicate important and appropriate information to staff members on a timely basis

Accountable for maximizing customer satisfaction and ensuring quality service standard are consistently delivered by staff

Ensure adherence to Home Bank’s policies and procedures by all staff

Demonstrate an understanding of the banking center’s overall performance

Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, processing loans, performing maintenance, and enrolling customers in various services

Provide and maintain a professional, business-like atmosphere within the banking center

Performs other duties as required or assigned by leadership

STAFF DEVELOPMENT

Establish an environment in which all branch employees work as a team to meet or exceed branch goals

Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank

Assist BCM in coaching staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees

Assist BCM in holding staff accountable for follow through on development and action plans, as necessary

Assist BCM with completion and delivery of performance evaluations as required by Home Bank

WHAT YOU WILL NEED TO SUCCEED

High School diploma or equivalent

Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred

Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation

Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)

Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision

Strong knowledge of daily branch, vault and ATM operations

Receive and maintain a NMLS certification

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT