CSR - Logistics Coordinator

Customer Service & Logistics Coordinator

Seeking an experienced Logistics Customer Service professional with skills in material procurement, customer order management, invoicing/billing and shipment processes.

Key Responsibilities:

Manage the purchasing process for clients buying parts ensuring all customer needs are met and/or exceeded

Ensure all invoices are raised and processed accurately and delivered to clients within the required timeframes

Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing

Control freight costs (inwards/outwards/local/international)

Track spare parts backlog

Ensure branches are aware of shipping details

Complete required reports are completed accurately and on time

Ensure all staff management processes are completed as per company requirements and meet all deadlines – including but not limited to performance reviews, salary reviews, recruitment processes, etc.

Ensure orders are accurate and delivered within designated timeframes to clients

Ensures ordered are accurately invoiced within designated timeframes to clients

Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination

Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received

Sign off on purchase orders for stock required to support customer sales orders and MRP generated purchase orders up to a value of $15,000.

Qualifications

5 years of recent work experience in a supply chain role and understanding of credit management.

Manufacturing industry experience is highly preferred

Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements

Extensive understanding and knowledge of MRPII based enterprise systems

Understanding of client & supplier credit management principles

Practical knowledge and understanding of purchasing, sales ordering and invoicing processes

Must be self-motivated, driven, reliant and forthcoming

Able to multitask, flexible and works well under pressure

Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients

Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect

Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team

Send resume to jonathan@employeemagnets.com