Operations Analyst - Global Payment Operations Investigations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy

Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows

Ability to navigate multiple processing applications during research and exception processing

Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.

Assists with coordination of implementation for products, services, and operational solutions

Supports the design, documentation, implementation, and monitoring of new products and services

Provides guidance regarding procedural, technical, and operational changes

Expands business products knowledge within operations environment

Builds network by developing relationships with partners and teammates

Inspects data to identify issues and trends

Collects and interprets data to validate operational processes

Required Qualifications:

Minimum of 1 year experience with Wires or research and analysis experience in a production environment

Minimum of 1 year experience in customer service

Risk and resolve experience

Excellent time management and prioritization skills, with ability to meet deadlines under pressure

Experience with Microsoft Office Suite

Strong oral, written, and interpersonal communication skills

Strong organizational skills

Strong attention to detail

Ownership and accountability for delivering high quality work

Ability to prioritize effectively, adapt, and meet deadlines

Ability to work overtime when needed

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Desired Qualifications:

Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX

Experience implementing process improvements and automation

Understanding of Dodd Frank

Demonstrates leadership, leading through change and process improvements to deliver results

Skills:

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines Management

Process Design

Process Effectiveness

Strategic Thinking

Shift: 1st shift (United States of America)

Hours Per Week: 40