Branch Manager 1

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers —and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.

Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.

Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.

Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Implements corporate policies and procedures to deliver profitable services in the retail market served. Responsible for the administration and management of activities for assigned branch to meet the strategic and financial goals of the Bank.

Essential Functions

Exercises executive and administrative control over all sales, servicing and operational functions of a branch office, including implementation of policy and explanation of Bank programs, policies, procedures and objectives

Establishes goals for branch marketing, operations and sales efforts. Evaluates the effectiveness of branch activity statistics and related reports

Maintains prescribed security controls to protect the facility; monitors access; opens/closes branch and vault; and remains on 24 hour call in the event of a security breach

Provides advice, guidance, and back-up support to subordinate personnel

Assures compliance with bank standards, audit recommendations and relates local, state and federal regulations. Completes required compliance training. Ensures branch compliance in the areas of security, audit, compliance, and operations as evidenced by the completion of the quarterly branch checklist.

Coaches and develops staff to actively sell, refer, deliver and promote the bank’s products and services

Maintains a thorough knowledge of all the bank’s products and services and a working knowledge of competitive products and services

Contacts present customers to retain and expand existing banking relationships. Counsels customers on financial and related matters and handles difficult customers

Represents the company at various civic and community functions to further enhance the bank’s image and develop additional business

Oversees and recommends training and development of branch personnel; facilitates staff meetings to communicate branch objectives, goals, and policies; and coaches individual employees as needed

Exercises usual authority of a manager concerning staffing, performance appraisal, promotions, salary recommendations, and terminations

Adheres to all regulatory compliance policies and procedures

Position Standards

Achieves cross sell ratios for new customers and existing customers

Achieves referral goals, high value client sales call goals and deposit dollar goals

Maintains 90% collection of bank fees

The banker will be required to produce a minimum of $250,000 a year in retail loans

Position Requirements

4-6 years of banking or sales experience

Bachelor’s degree preferred

General knowledge of the financial service’s industry products/services

Must be compliant with Loan Officer Qualification Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in the role and within 30 days of employment compliance with NMLS registration and corresponding background check requirements.

Work is generally performed indoors in environmentally controlled conditions

Typically, the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

Excellent customer service and sales skills

Excellent oral communication skills

Excellent knowledge of the Bank’s operations, policies and procedures

General knowledge of the competitive environment

General knowledge of systems and operations procedures

General keyboard and desktop computer application skills

Schedule

Monday through Friday, some Saturdays

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.