Manager, Absence Management

The Manager, Absence Management leads the team responsible for administering employee absence programs and supporting employees through illness, injury, and other leave-related events. This role oversees the end-to-end absence management process, ensuring a compliant, efficient, and positive employee experience while facilitating successful return-to-work outcomes. In this role, you will provide leadership to a team that administers absence and pay-related services for both management and union employees, including sick leave, leaves of absence, vacation payouts, military differential pay, and wage recovery programs. The role also drives continuous improvement by identifying process and system enhancements, streamlining workflows, strengthening policy effectiveness, and improving employee understanding of absence programs.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

Complete ongoing gap analysis, identify areas of improvement, and work with the Nurse Case Management team to implement process and procedure changes.

Document and update absence management process and procedures to ensure all Company policies and Conor (internal website) are accurate and accessible.

Troubleshoot escalated Union and Management absence issues and bring to a timely resolution.

Supervise absence management support staff, including assigning and reviewing work, setting performance expectations, providing coaching and development, and evaluating employee performance.

Ongoing partnership with the Nurse Case Management unit and other areas of the Employee Wellness Center (EWC).

Provide timely and responsive guidance and support to employees and managers on absence management policies and procedures.

Communicate with other Human Resource sections regarding service requests.

Coordinate administration of NYS Paid Family Leave with TPA.

Work with Production Support and other IT teams on system related matters and the development and production of Absence reports.

Participate in team projects and other tasks as assigned.

Required Education/Experience

Master's Degree in Human Resources, Public Health, or Business or related degree and 4 years' experience or

Bachelor's Degree in Human Resources, Public Health, or Business or related degree and 6 years' experience or

Associate's Degree in Human Resources, Public Health, or Business or related degree and 7 years' experience or

High School Diploma/GED and 8 to 10 years' experience

Relevant Work Experience

At least 4 years' experience managing a team of direct reports, required.

Demonstrate an understanding of various Human resources policies, preferred.

Experience working with union population, preferred.

Skills and Abilities

Demonstrated analytical skills

Demonstrated customer service skills

Excellent organizational skills

Performs work independently with minimal supervision

Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Develops and delivers effective presentations

Ability to simultaneously handle multiple priorities

Licenses and Certifications

Driver's License Required

Physical Demands

Sit or stand to answer a phone for the duration of the workday

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

Rich medical & pharmacy benefits, including vision benefits

Dental benefits

Health Savings Accounts

Health Care and Dependent Care Flexible Spending Accounts

401(k) with robust matching

Employer paid Pension Plan

Employee Stock Purchase Plan with a generous matching contribution

State of the art Employee Assistance Program

Paid Parental Leave

Generous paid time off plus paid holidays

Family support: emergency backup child, & elder care assistance

Social responsibility and volunteer opportunities

Employee discount program

Commuter Benefits

Culture of growth and learning: career development; tuition reimbursement; recognition program

Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.