Client Systems Engineer 1 - Information Systems - FT - Day

Position Status: Full time Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Exempt

A Brief Overview The Client Systems Engineer is an advanced technical position that reports up to the Help Desk Manager and is involved with projects, research, and testing of new technology. A CSE is a resource utilized by the Help Desk for tough problems, as well as potentially any initiative that touches the client workstations. The CSE is the last step in the Helpdesk technical escalation path. Each CSE inspects the service activity for his/her assigned areas within the organization and is expected to review all service requests for their area of responsibility before the service request is routed to another team.

Education Qualifications

Bachelor's Degree IT related field. Preferred

Experience Qualifications

2 years Experience working in a desktop technician role supporting Window’s based PCs and PC related applications. Required

2 years Experience with SVH Information Technology. Preferred

Skills and Abilities

Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system. (Required proficiency)

In depth understanding of the configuration, installation and maintenance of various network attached devices and services. (Required proficiency)

Strong interpersonal and communications (oral and written) skills ability to document operational procedures, system configurations, and architectural design diagrams. (Required proficiency)

Print Server Administration skills. (Preferred proficiency)

Microsoft SCCM Administration skills. (Preferred proficiency)

Licenses and Certifications

A+ Certification - COMPTIA Preferred

Network + Certification - COMPTIA Preferred

Security + Certification - COMPTIA Preferred

Microsoft Windows MCSA is preferred.

What you will do

Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.

Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.

Provides instruction & mentorship to Help Desk staff.

Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.

Participates in or leads strategic projects as assigned by Help Desk Manager.

Perform related duties as assigned by Help Desk Manager.

Responsible for developing and maintaining the Help Desk Tech training process.

Assist in the setup and administration of our Windows and Epic print environment.

Develop and maintain technical documentation essential for Help Desk training and operations.

Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Travel Requirements

5% Occasionally travel to off-campus clinic locations spread out across NE Kansas

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.

Stable access to electricity and a minimum of 25mb upload and internet speed.

Dedicate full attention to the job duties and communication with others during working hours.

Adhere to break and attendance schedules agreed upon with supervisor.

Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid

Scope

No Supervisory Responsibility

No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Occasionally 1-3 Hours

Carrying: Occasionally 1-3 Hours

Climbing (Ladders): Occasionally 1-3 Hours

Climbing (Stairs): Occasionally 1-3 Hours

Crawling: Occasionally 1-3 Hours

Crouching: Occasionally 1-3 Hours

Driving (Automatic): Occasionally 1-3 Hours

Eye/Hand/Foot Coordination: Frequently 3-5 Hours

Feeling: Frequently 3-5 Hours

Grasping (Fine Motor): Frequently 3-5 Hours

Grasping (Gross Hand): Frequently 3-5 Hours

Handling: Frequently 3-5 Hours

Hearing: Frequently 3-5 Hours

Kneeling: Occasionally 1-3 Hours

Lifting: Occasionally 1-3 Hours up to 50 lbs

Operate Foot Controls: Rarely less than 1 hour

Pulling: Frequently 3-5 Hours up to 50 lbs

Pushing: Frequently 3-5 Hours up to 50 lbs

Reaching (Forward): Frequently 3-5 Hours up to 50 lbs

Reaching (Overhead): Frequently 3-5 Hours up to 50 lbs

Repetitive Motions: Frequently 3-5 Hours

Sitting: Frequently 3-5 Hours

Standing: Frequently 3-5 Hours

Stooping: Occasionally 1-3 Hours

Talking: Frequently 3-5 Hours

Walking: Frequently 3-5 Hours

Working Conditions

Combative Patients: Rarely less than 1 hour

Dusts: Rarely less than 1 hour

Electrical: Rarely less than 1 hour

Infectious Diseases: Rarely less than 1 hour

Mechanical: Rarely less than 1 hour

Needle Stick: Rarely less than 1 hour

Noise/Sounds: Occasionally 1-3 Hours

Other Atmospheric Conditions: Rarely less than 1 hour

Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour

Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours

Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours

Hazards (other): Rarely less than 1 hour

Vibration: Rarely less than 1 hour

Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.