Client Solutions Manager

About the Role

This role carries responsibility and oversight for our clients within a given region, as part of a growing global company. As a member of the Client Success team, you'll be responsible for revenue growth and retention, as well as managing and supporting clients.

You'll work closely with the Client Solutions Director to identify, define and execute the strategies required to achieve growth plans and operating objectives, with a focus on driving enhanced client satisfaction.

Work rights. Must be legally authorised to work in the US. No visa sponsorship.

What You'll Do

Portfolio ownership

Own end-to-end responsibility for client satisfaction and business growth across a portfolio of three or more US or global clients

Own achievement of financial and non-financial KPIs including revenue, profitability, NRR, wallet share and MRR trends

Develop and communicate a clear vision for your clients covering goals, growth strategy, revenue generation and customer care

Provide strategic direction and leadership that strengthens client relationships aligned with InDebted's goals

Client success and growth

Drive revenue growth by identifying and executing cross-sell and upsell opportunities with the Director of Client Solutions

Cultivate senior-level relationships with key stakeholders to grow InDebted's footprint within each account

Facilitate monthly and quarterly business reviews, providing performance insights and product value

Act as a trusted advisor delivering strategic solutions that add measurable value to clients

Lead the implementation and onboarding of new clients, including compliance and reporting

Serve as the escalation point for client issues not resolved through normal channels

Financial management

Drive improvements in revenue, profit and client retention, meeting your portfolio's financial targets

Own annual, quarterly and monthly revenue results, forecasts and costs for your client portfolio

Partner with internal teams to consistently meet or exceed financial and non-financial KPIs

What We're Looking For

Five or more years of experience managing client relationships within call centre industries, with a focus on collections and financial services

Strong understanding of banking and financial services trends, along with strategies in automation and AI

Working knowledge and comfort using AI tools (such as Claude) to support day-to-day productivity and client work

Strong financial management skills, including budget forecasting and P&L responsibility

Demonstrated success driving revenue growth and retention across a portfolio of clients, with the ability to negotiate win-win agreements

Excellent communication and interpersonal skills, with the ability to influence stakeholders and present confidently in group settings

Results-oriented, with a focus on achieving targets, continuous improvement and a willingness to try new approaches

Nice to Have

BPO experience

How to apply

Send your application by email. A resume and a few lines about you is enough.

Apply by email to usa.applications@indebted.co Open in Gmail Open in Outlook

usa.applications@indebted.co

AI tools are welcome when you apply.