Senior Customer Marketing Specialist (Austin TX - hybrid)

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

Motive is hiring a Senior Customer Marketing Specialist to own and execute customer engagement and advocacy programs that drive retention, expansion, and brand credibility. In this role, you will build, scale, and nurture a thriving online customer community while managing incoming advocacy initiatives. This is a hands-on, individual contributor role for someone who enjoys building programs from the ground up and running them end-to-end.

You’ll join a lean, high-impact team responsible for customer storytelling (case studies, video testimonials, speaking engagements), online reviews, community engagement, reference management and advocacy programs that amplify the voice of the customer and support business growth. Experience working in industries with physical operations—such as transportation and logistics, field service, construction, or similar environments—is a strong plus.

In this role, you’ll use AI, automation, and modern customer marketing tools to make advocacy more scalable and efficient, while ensuring customers have a positive experience and programs deliver measurable business impact.

Key Responsibilities

Customer Marketing Execution & Lifecycle Engagement

Execute customer marketing campaigns that support adoption, retention, renewals, and expansion

Manage customer communications across key moments in the lifecycle, partnering with Customer Success, Sales, Product, and Marketing

Coordinate closely with internal teams to ensure customer advocacy assets are discoverable, up to date, and actively used

Maintain campaign calendars, trackers, and workflows to ensure consistent execution

Customer Advocacy & Storytelling

Design how customers are activated across the business—spanning references, storytelling, events, campaigns, media interviews, and other go-to-market initiatives

Identify and recruit customers for advocacy opportunities and strengthen long-term relationships with champions

Evangelizing the value of customer advocacy internally; this includes articulating advocacy contributions to executive-level audiences

Produce and manage customer testimonials, case studies, customer spotlights, and reference stories

Build and maintain a centralized, well-organized repository of customer proof points for Sales and Marketing use

Online Community Management

Develop and execute engagement strategies to drive active participation, peer-to-peer connection, and growth within our customer community.

Execute community initiatives including discussions, recognition programs, and events created for just the community

Synthesize community feedback and sentiment to share actionable product and messaging insights with cross-functional teams

Review Platform & Reputation Operations

Own day-to-day execution of Motive’s presence on review platforms such as G2, TrustRadius, Capterra, and Gartner Peer Insights

Run review generation campaigns, including customer targeting, outreach, and follow-up

Track review performance and trends, escalating insights, risks, or opportunities as needed

Coordinate internally on responses and actions related to customer feedback

Customer Programs & Events

Support execution of customer-facing events such as webinars, media interviews, and speaking opportunities

Activate customer advocates for product launches, campaigns, and field marketing initiatives

Fulfill and track customer reference requests across the sales organization, building an active advocate network to support high-value deal conversions.

Build and maintain an advocate pipeline by consolidating signals from CS, Sales, NPS, product usage, events, and community activity

Measurement & Optimization

Track and report on core metrics, including advocacy participation, community engagement, review momentum, and asset utilization

Use data and customer insights to improve processes, messaging, and program effectiveness over time

Program Execution & Operations

Manage day-to-day execution of customer marketing programs, including timelines, logistics, follow-ups, and asset delivery

Coordinate customer outreach, scheduling, approvals, and consent for testimonials, case studies, and advocacy activities

Maintain clean documentation, trackers, and systems to ensure advocacy efforts are organized, up-to-date, and easy to activate across teams

Ensure customer-facing experiences—from outreach to delivery—are polished, timely, and positive

Qualifications

Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)

3–5 years of experience in customer marketing, customer references, online reviews, advocacy, community, or lifecycle marketing within a B2B technology company

Proven experience launching and managing customer marketing and retention/expansion-focused programs

Ability to balance customer empathy with business priorities when managing advocacy requests

Strong storytelling, writing, and customer communication skills

Strong organizational skills with attention to detail across systems, timelines, and customer touchpoints

Experience in establishing, building, and managing strong customer relationships

Familiarity with review platforms such as G2 and Gartner Peer Insights, customer engagement tools such as Peerbound , and project management solutions like Asana

Strong project management skills with the ability to manage multiple initiatives end-to-end

Experience interviewing customers and contributing to written customer stories or case studies

Experience managing a customer reference program is a plus.

Proven track record of growing and managing an online customer community

Familiarity with WordPress and video hosting platforms like Wistia

Success in This Role Looks Like

A growing pipeline of engaged advocates and customer champions

A thriving online customer community that drives connection and loyalty

Strong brand credibility across review platforms

A robust testimonial library that supports Sales and Marketing needs

Measurable improvements in customer engagement, retention, and advocacy participation <l