Lead Analyst, Customer Payments

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Overview

As a Lead Analyst on the Treasury Customer Payments team, you will serve as a critical steward of Chick-fil-A’s Embedded Finance program, directing the execution and refinement of complex instructional funding processes. Additionally, this role is vital to managing our enterprise card payments datasets and transforming that data into dashboards and actionable insights that will guide leadership decision-making. By bridging card payments expertise with technical data management and strong daily operational support, you will ensure the stability and growth of Chick-fil-A’s enterprise payment strategy.

Responsibilities

Oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds

Own day-to-day operational support of all payments-related processes within our Embedded Finance Program

Build, maintain, and present on dashboards and analysis that provides insights into Chick-fil-A’s card payments data and informs on key payments trends

Manage the overall cost of payments for the chain by performing detailed analysis of interchange and network fees to identify opportunities for cost savings

Serve as a business steward of Treasury’s warehoused card payments datasets, including data across multiple payments processors, and help inform our long-term data roadmap

Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance

Contribute to the implementation of additional vendors into existing Embedded Finance Program

Be a subject matter expert around card acceptance, supporting internal teams and contributing to cross-functional projects involving Customer Payments

Develop self-service data tools that enable monitoring of payment acceptance at the restaurant level

Support ad-hoc modeling, daily reconciliation, budgeting, and monthly forecasting processes

Collaborate with internal teams on requirements to develop and scale the payments programs and operations

Contribute to Chick-fil-A’s long term payment strategy, evaluate potential new vendors, and own RFP analysis across all areas of payments (acquiring, fraud, tokenization, debit routing)

Partner across the business (DTT, Marketing, Security) to research, develop, and test new payment acceptance options

Represent the Treasury across the business in internal data and analytics user groups

Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments

Required Qualifications (Knowledge, Skills, & Abilities)

Proficient in Microsoft Office

Proficient in analytical tools (SQL, Tableau)

Excellent analytical, critical thinking and problem-solving skills

Excellent communication skills and attention to detail

Preferred Qualifications (Knowledge, Skills, & Abilities)

3+ years of Payments experience

Experience with data and analytics platforms (Databricks, Snowflake)

Proficient in Python

Demonstrated strategic thinking and cross-functional team influence

Required Years of Experience

3

Preferred Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Required Major/Concentration

Accounting, Finance, Economics, or related field

Relocation Assistance Provided

No

Oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds

Own day-to-day operational support of all payments-related processes within our Embedded Finance Program

Build, maintain, and present on dashboards and analysis that provides insights into Chick-fil-A’s card payments data and informs on key payments trends

Manage the overall cost of payments for the chain by performing detailed analysis of interchange and network fees to identify opportunities for cost savings

Serve as a business steward of Treasury’s warehoused card payments datasets, including data across multiple payments processors, and help inform our long-term data roadmap

Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance

Contribute to the implementation of additional vendors into existing Embedded Finance Program

Be a subject matter expert around card acceptance, supporting internal teams and contributing to cross-functional projects involving Customer Payments

Develop self-service data tools that enable monitoring of payment acceptance at the restaurant level

Support ad-hoc modeling, daily reconciliation, budgeting, and monthly forecasting processes

Collaborate with internal teams on requirements to develop and scale the payments programs and operations

Contribute to Chick-fil-A’s long term payment strategy, evaluate potential new vendors, and own RFP analysis across all areas of payments (acquiring, fraud, tokenization, debit routing)

Partner across the business (DTT, Marketing, Security) to research, develop, and test new payment acceptance options

Represent the Treasury across the business in internal data and analytics user groups

Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments

Proficient in Microsoft Office

Proficient in analytical tools (SQL, Tableau)

Excellent analytical, critical thinking and problem-solving skills

Excellent communication skills and attention to detail