SYSTEMS ADMINISTRATOR I

The Systems Administrator position is responsible for ensuring the smooth operation of IT services for Nabors employees. Primary responsibilities will involve providing timely and effective technical support to end-users for widely diverse issues. This role requires excellent problem-solving skills, the ability to work collaboratively with other IT team members, leading junior staff and interns, and a commitment to delivering high-quality support.

DUTIES AND RESPONSIBILITIES

Provide Level 2 support for Microsoft 365 cloud services, Active Directory and resolve incidents or service requests in a timely manner.

Perform routine administration and troubleshooting for Microsoft Teams, SharePoint Online, OneDrive, and other M365 services.

Assist with user access, permissions, group membership, licensing, mailbox, collaboration, and service-related requests.

Troubleshoot authentication, access, synchronization, connectivity, and M365 application issues.

Perform approved operational activities following established procedures and change-management requirements.

Escalate complex technical issues to the appropriate M365 Service Owner, senior administrator, architect, Security team, or Microsoft support.

Support testing and post-deployment validation for M365 changes.

Assist with monitoring service health, alerts, administrative notifications, and operational issues.

Create and maintain technical procedures, knowledge articles, troubleshooting guides, and operational documentation.

Participate in M365 projects and operational initiatives based on workload and available capacity.

Maintain accurate ticket updates and document troubleshooting actions and resolutions in ticketing system.

Follow organizational Security, Governance, Change Control, and M365 administration standards.

Maintain composure and a professional manner at all times, including in stressful situations with users; understand when to escalate concerns to the next level

This job description is not intended to be an all-inclusive list of duties and responsibilities of the position

MINIMUM QUALIFICATIONS

Typical candidates will possess 3 to 5 years of relevant experience in a technical customer service role

Working knowledge of Windows Server 2019 and later

Advanced knowledge of Active Directory and M365 services

Working knowledge of networking protocols and components (DHCP, DNS, etc.)

Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change

Proven customer service skills

Strong oral and written communication skills

PREFERRED QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, or related field, or 5+ years hands-on

Microsoft Certified: Identity and Access Administrator Associate (SC-300) - preferred

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) - preferred

Microsoft 365 Fundamentals (MS-900) - preferred

BEHAVIORAL COMPETENCIES

Accountability – Level Three

Excellence – Level Two

Innovation – Level Two

Safety – Level One

Teamwork & Collaboration – Level Three

Communication – Level Two

Process & Analytic Ability – Level Three

Learning Agility – Level Two

TECHNICAL COMPETENCIES

Help Desk – Level Three

Technical Trouble Shooting – Level Three

Business Acumen – Level Two

Leadership – Level One

Technology Standards, Procedures, Policies - Level Two

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Office environment

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.

#LI-TM007

Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.