Account Manager, Spectrum Community Solutions

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

The Spectrum Community Solutions (SCS) Account Manager is responsible for the negotiation and documentation of Exclusive Marketing Agreements (EMA), Non-Exclusive Marketing Agreements (NEMA), and Rights-of-Entry (ROE) agreements with residential multiple dwelling unit (MDU) properties from developers, builders, property owners and management firms. The Account Manager will build ongoing relationships while carrying a quota aimed at maximizing product/service, penetration and revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E) and marketing agreements (EMA/NEMA) .

Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties).

Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.

Develops proposals and contracts to align with Company standards.

Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.

Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management.

Maintain sales databases necessary to report sales activity and maintain customer satisfaction.

Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary.

Coordinate with other internal departments as necessary.

Attend meetings, networking events, and training sessions as required.

Perform other duties as required

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Effective negotiation skills and experienced in contract proposal and review

Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks

Highly effective verbal, written, and interpersonal skills

Must be self-motivated and work efficiently within deadlines

Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers

Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

Required Education

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience

Required Related Work Experience and Number of Years

Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 3+

Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 3+

Recent experience in negotiating long term R.O.E Agreements with owners of MDU's

Familiarity with operations, marketing or other aspects of the cable industry

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Proficiency utilizing CRM systems (Salesforce)

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

Experience with automated reporting and analysis applications preferred

Experienced in strategic planning

Effective problem-solving skills

WORKING CONDITIONS

Office environment

Occasional travel as required

#LI-MB9 SAM201 2026-86927 SAM201 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $47,800.00 and $79,100.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $61,200 .

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.