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Among general and operations managers, AI is already used for some of the tasks. Measured exposure for general and operations managers: 14% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

Manage the on-site daily operations of Via’s service in Rochester, MN

Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team

Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations

Liaise closely with Via senior management and Via’s external partners

Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:

Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree

Must be local or willing to relocate to Rochester, MN

Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility

Savvy and tactful communicator: you intuitively find the right tone in every situation

Foster a culture deeply committed to providing a world class customer service experience

Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously

Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams

Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly

Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with

Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility

Problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Base salary range: $110,000-$160,000 / year

Relocation coverage available

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.