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AI use among transportation, storage, and distribution managers is little observed so far. Measured exposure for transportation, storage, and distribution managers: 10% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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West Pharmaceutical Services has filed one layoff notice in the last twelve months, covering 98 workers, most recently September 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

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About the job

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Director, Supply Chain Center of Excellence, is the enterprise leader responsible for transforming supply chain planning from fragmented coordination to disciplined, enterprise-wide decision architecture. This role establishes IBP as the single enterprise tradeoff forum, institutionalizes data governance and planning standards while ensuring that execution signals are translated into leadership-level decisions. The position acts as the neutral enterprise integrator connecting commercial, operations, platform launches and capacity strategy. This is a leadership role accountable for supply chain governance, enterprise standards, and scalable execution infrastructure. The Senior Director will own IBP governance and tradeoff discipline enterprise-wide, establish enterprise planning standards and baseline ways of working, define master data ownership and data integrity governance, enable capacity scaling, network balancing, and platform launch readiness. #LI-CT1

Essential Duties and Responsibilities

Elevate IBP to the single enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencing

Establish escalation pathways for demand/capacity imbalances

Standardize SIOP inputs/outputs across regions and OUs

Ensure all enterprise tradeoffs are laddered into IBP (no parallel decision forums)

Establish master data governance by domain with clear accountability

Define and standardize KPI architecture (OTIF, confirmed lead-time adherence, backlog aging, etc.)

Ensure forecast accuracy and capacity input accountability remain with the Ous while governed centrally

Implement audit mechanisms for process adherence and data discipline

Lead enterprise capacity visibility and allocation governance

Support digital twin and dynamic network modeling ambition

Institutionalize launch-to-capacity orchestration for growth platforms

Align analytics outputs explicitly to required business decisions

Institutionalize predictive capacity risk modeling and forecast bias detection

Define scenario modeling standards for launches, transfers, and segmentation

Ensure AI scales precision only after standards and governance are enforced

Act as neutral enterprise integrator connecting commercial, operations, R&D launches, and supply governance

Shift culture from local optimization to enterprise tradeoff thinking

Reinforce ownership mindset over permission-seeking behaviors

Embed process excellence, defined cadence, and root-cause governance loops

Additional Responsibilities

Make independent and sound judgments.

Multitask, work under time constraints, problem solve and prioritize.

Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.

Use written and verbal communication skills effectively.

Read and interpret data, information and documents to analyze and solve problems.

Learn and apply new information and new skills.

Able to comply with the company’s safety and quality policies at all times.

Education

Bachelor’s Degree – Required

MBA or Master’s in SCM, Operations or Business – Preferred

Advanced training in supply chain, operations research, analytics, or related discipline preferred

Work Experience

12+ years supply chain experience – Required

5+ years leadership experience – Required

Demonstrated ownership of IBP/S&OP transformation at enterprise scale

Proven success in data governance, planning standardization, and KPI architecture

Experience supporting major product/platform launches in regulated environments

Exposure to AI-enabled planning systems and digital transformation

Preferred Knowledge, Skills and Abilities

Enterprise-level strategic leadership capability

Executive presence with ability to influence senior leadership

Deep expertise in global supply network optimization

Advanced financial acumen (working capital, capital planning, ROI modeling)

Proven success leading large, matrixed global organizations

Strong change management and transformation leadership experience

Travel Requirements

30%: Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.