Director, Solutions Delivery & Operations

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Director, Solutions Delivery & Operations is accountable for:

Developing and implementing strategic operational plans to enhance service delivery efficiency and effectiveness

Overseeing the daily operations of the service delivery function and ensuring alignment with organizational goals and objectives

Leading cross-functional teams to drive continuous improvement initiatives and process optimization

Managing and allocating resources to support operational activities and ensure budgetary constraints are met

Collaborating with senior leadership to make data-driven decisions that affect service delivery outcomes

Monitoring key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement

Fostering a culture of excellence by setting high standards for service delivery and quality assurance

Developing and maintaining relationships with key stakeholders, including clients, partners, and internal teams

Ensuring compliance with regulatory requirements and industry standards in all operational activities

Driving innovation and adaptability in service delivery to meet evolving market demands and customer needs

Essential Skills, Knowledge, and Experience:

At least 10 years in a people manager role that provides leadership to people managers and/or professional staff, is accountable for the performance and results of multiple related teams, and develops departmental plans, including business and organizational priorities, with decisions guided by resource availability and organizational objectives

Proficiency in Enterprise Resource Planning (ERP) systems, such as SAP or Oracle, for strategic planning and operational management

Advanced knowledge of data analytics tools (e.g., Tableau, Power BI) to support data-driven decision-making and performance optimization

Expertise in project management methodologies (e.g., Agile, Lean Six Sigma) to lead cross-functional teams and streamline operations

Strong understanding of supply chain management principles and logistics to develop and implement efficient operational strategies

Experience with Business Process Management (BPM) software to design and optimize workflows and processes

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$120,075.00 - $160,100.00

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.