Lead Management Specialist
Ingersoll Rand
Furstenfeldbruck, DE · Posted October 5, 2026
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About the job
Position Summary
The Lead Management Specialist serves as the primary point of contact for all inbound inquiries received via digital channels (web forms, web chat) and phone. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well-defined, sales-ready opportunities.
This position partners closely with Application Engineering, Inside and Outside Sales and cross-functional teams to ensure high-quality lead handling, adherence to service level agreements, and a best-in-class customer experience. The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths.
**This level owns budgetary quoting within approved templates and commercial guardrails. The role does not own opportunities beyond qualification and handoff.**
Key Responsibilities
Inbound Lead Response & Qualification
Respond to all inbound inquiries within established SLAs
Conduct structured discovery using approved qualification frameworks
Capture complete and accurate customer information and qualification notes in CRM
Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
Execute structured nurture of inbound leads, including quote reminders and clarifications
Provide budgetary quotes within approved templates and scope
CRM Excellence & Funnel Management
Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
Support Marketing with feedback on lead quality, campaign alignment, and customer trends
Sales & Marketing Collaboration
Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical teams
Participate in team huddles, 1:1 development check-ins and alignment meetings
Provide structure feedback on inbound lead quality and recurring customer questions
Continuous Improvement
Identify opportunities to improve response templates, qualification questions, or routing rules
Required Qualifications
Education & Experience
Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field)
1–3 years of experience in Lead Management, sales development, customer support, or related roles
Skills & Competencies
Strong written and verbal communication skills
High attention to detail and accuracy in CRM usage
Ability to multitask in a fast-paced, high-volume environment
Customer-centric mindset with strong problem-solving skills
Coachable, dependable, and organized
Fluency in English
Fluency in German