Senior AI Product Owner, Intelligent Billing Solutions

Job Summary:

The Senior AI Product Owner at BDO will serve as the subject matter expert and primary advocate for AI products within the firm. This role involves managing the product lifecycle for existing AI products, from user research and data analysis to feature release and performance monitoring, ensuring alignment with business objectives and customer needs. The AI Product Owner will drive the adoption and growth of AI products, fostering innovation and maintaining a robust feedback loop to continuously enhance product offerings and solutions. Key responsibilities include prioritizing the product backlog, defining success metrics, and collaborating with teams to promote the usage of AI products across the organization.

Job Duties:

Acts as a subject matter expert for AI products at BDO, capable of demonstrating capabilities to users and groups across the firm

Conducts workshops to gather product feedback from various groups across the firm, ensuring alignment with customer needs and firm strategy

Acts as an advocate and evangelist for AI products within the firm, collaborating with teams to promote their value and encouraging widespread adoption

Establishes and maintains a robust feedback loop with users to continuously gather insights and drive product improvements.

Defines and monitors key performance indicators (KPI’s) and success metrics for AI products.

Conducts user research, data analysis, and collects customer feedback to inform product decisions and iterations

Conducts market research to identify trends and opportunities for AI product enhancements

Monitors the performance and usage of AI products, identifying areas for improvement and driving initiatives to enhance user adoption

Oversees the creation of product roadmaps for AI products and plan feature releases based on business need

Ensures compliance with technical and ethical standards in AI product development

Writes user stories and prioritize the product backlog, ensuring the team delivers the most impactful AI features while maintaining technical and ethical integrity

Engages in team planning, commit to sprints based on average velocity, and integrate testing frequently to address problems early

Oversees the timely release of new features, including writing release notes and ensuring the release team is aligned and prepared as needed

Fosters a culture of innovation and experimentation within the product team, encouraging the exploration of new ideas and technologies to enhance the AI product

Maintains comprehensive documentation of product features, updates, and user feedback, and provide regular reports to senior management on product performance and adoption metrics

Creates and prioritizes work for the AI Engineering team, ensuring a steady flow of tasks

Helps to cultivate a product mindset among the group

Other duties as required

Qualifications, Knowledge, Skills, and Abilities:

Education:

High School Diploma or equivalent, required

Bachelor’s degree, preferred; focus in business administration, accounting, computer or information science, or equivalent work experience, preferred

Experience:

Eight (8) or more years of experience as a Product Owner or Business Analyst in an Agile Environment, required

Broad business experience within a professional services environment, preferred

Experience managing Artificial Intelligence tools, preferred

License(s)/Certification(s):

Certified Scrum Product Owner Certification, preferred

Software:

Experience in the following, preferred: ChatGPT, Microsoft 365 Copilot, or other AI tools

Microsoft Teams, Word, Excel, Outlook, PowerPoint, OneNote, OneDrive, PowerBI, Visio

Azure DevOps or Jira

Wireframing software tools

Other Knowledge, Skills & Abilities:

A strong understanding of AI and machine learning concepts, technologies, and trends

Knowledge of software development processes and agile methodologies

Proficiency in defining and monitoring key performance indicators (KPIs) and success metrics

Strong problem-solving skills with the ability to think critically and make data-driven decisions

Ability to deliver innovative solutions

A passion for quality software crafted with customer-centric problem-solving skills and design thinking

Understanding of ethical implications and considerations in AI development and deployment

Ability to create and lead high-performing cross-functional teams, with team members not directly under his/her/their supervision

Strong organizational skills with the ability to manage multiple priorities and projects simultaneously

Recognized as a powerful and effective communicator

Strong presentation skills for demonstrating product capabilities and conducting workshops

Known for high-performance listening and reading comprehension skills, as well as excellent verbal and written communication skills

Ability to explain technologies to business leaders, and business concepts to technologists

Ability to handle conflict-resolution; with an ability to approach a problem from various viewpoints, and achieve consensus

Ability to learn from experience and apply that learning to perform successfully in new situations

Resiliency in ambiguous situations

Comfort with the concepts of transparency, inspection, and adaptation

Focused on relentless improvement

Adept at balancing team and individual responsibilities

Possesses business acumen and interpersonal skills to influence and affect business, culture, and technology changes in a dynamic and complex operating environment

Able to achieve common goals while working ethically and with integrity

Ability to work beyond standard business hours and travel, as needed

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $130,000 – $155,000 Maryland Range: $130,000 – $155,000 NYC/Long Island/Westchester Range: $130,000 – $155,000

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more !

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets Click here to find out more !