Product Delivery Lead

Core Responsibilities

Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle

Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery

Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment

Identifies, tracks and eliminates team impediments and process bottlenecks

Resolve and escalate cross-team issues and blockers early, before they affect the schedule

Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations

Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan

Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan

Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement

Establish communication plans and provide frequent updates to all internal and client stakeholders

Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling

Recommend internal process, policy, and quality improvements

Foster a culture of teamwork, collaboration, proactive and positive communication

Required Qualifications

Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline

3-5+ years delivering software development and related IT projects across multi-faceted teams

Demonstrated experience managing multiple concurrent work streams across a program or major clients

Experience working with both enterprise-level clients and fast-moving agile projects

Experience interfacing with external and internal stakeholders, SMEs and C-level personnel

Experience translating business processes, architecture discussions and requirements into clear deliverables

Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)

Desired Skills

Strong leadership, decision-making and problem-solving skills

Polished communicator: well organized, detail oriented and hands on

Ability to turn client issues and requests into clear deliverables and well-structured plans

Eagerness to learn how the platform works technically and how merchants use it

Comfortable in a fast-paced, entrepreneurial environment

Experience within the payments and/or financial services industry a plus

Experience with hands on coding is a plus