General Manager

The General Manager, Portside and OmniTranz directs warehousing and brokerage operations by supervising, training, coaching, and disciplining lower-level managers. They align company goals with actionable strategic plans, departmental efficiency appraisals, and targeted worker incentives. Serving as a central bridge between senior leadership and direct reports, the General Manager also oversees resource allocation, managing budgets for supplies, equipment, and staffing.

Essential Responsibilities:

Supervise direct reports to ensure work is completed consistently and in alignment with organizational requirements, standards, and goals.

Work with Operations Leadership to develop policies, procedures, and processes to assist operations in following customer requirements and expectations. Ensure correct tools are in place and assist in acquiring anything needed to promote successful, safe, and productive operations.

Ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.

Participate in the resolution of on-the-job grievances and support effective labor relations.

Work with the commercial team when quoting and establishing contracts.

Responsible for developing plans and strategies for retaining customers, developing new business, and achieving established sales goals, in coordination with the Commercial team.

Monitor customer, market, and competitor activity and provide feedback to regional leadership teams and other company functions.

Maintain regular customer engagement to support satisfaction, strengthen relationships, and address concerns in a timely and effective manner.

Monitor spending to ensure that expenses are consistent with approved budgets.

Analyze expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services.

Review and analyze P&L statements to support the development of plans, policies, and budgets that improve profitability and service delivery.

Collaborate with the HSE Department to promote safe work practices through safety audits, participation in company safety meetings, and direct engagement with staff members.

Integrate technology solutions into operations, streamline SOPs, and improve data reporting between ports. Work with local teams to set achievable goals and metrics.

Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.

Set operations policies and standards, including determination of safety procedures.

Implement schedule and policy changes.

Ensure that continuous improvement is being made concerning policies, procedures, goals, and objectives.

All other duties as assigned.