Quality Manager

Job Summary/Overview

The Quality Manager leads all activities necessary to ensure proper workmanship and accuracy of all shipments from the Operations location. Drives the analysis of field product failures, customer complaints, and production floor failures. Leads failure analysis, root cause analysis and prioritizes corrective actions. Leads quality and process improvement activities. These activities are accomplished within the framework of ISO 9001 and the CMCO Lean Business System. This leader manages the Quality Engineers, including a Supplier Quality Engineer.

Essential Duties and Responsibilities

Formulate and maintain the Quality Improvement Plan for Menomonee Falls Operations.

Measure delivered quality and warranty performance and ensure proper actions are taking place to prevent reoccurrence.

Analyze current products and processes and implement actions to prevent non-conformance. Recommend product and process changes to eliminate waste.

Accountable for meeting or exceeding business targets.

Lead activities related to maintenance and continuous improvement of the ISO 9001 system.

Perform all standard work as defined by the CMCO Lean Business System.

Collects and researches data, designs workflows and procedures.

Develops project plans; Coordinates projects; Communicates changes and progress.

Lead the internal and supplier qualification and sustainment audits for compliance to quality and continuous improvement requirements. Provide supplier quality assurance and continuous improvement leadership and support.

Ensure development and sustained maintenance of assembly, quality, and test documentation, tools, and fixtures.

Review and implement Engineering Change Order (ECO)s. Control and oversee the disposition of non-conforming or deviated materials.

Responsible for people development within the quality department.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Creates and drives the quality department’s culture to create a positive environment.

Interacts with customer base.

Knowledge, Skills, Competencies, and Abilities

Demonstrated expertise in adding value through leadership by building strong high performing teams and achieving successful outcomes on complicated programs.

A team player with excellent written and verbal communication skills.

Strong organizational skills and detailed oriented.

Experience coaching/mentoring; desire to develop skills in this area.

Demonstrated problem-solving ability, including the ability to identify creative and effective solutions and the ability to ask the right questions and help frame logical conclusions.

Effective communicator within environments ranging from shop floor kaizen teams to operations leadership stakeholder groups, to business group staff, and senior leadership.

Required Qualifications

Bachelor’s Degree

5+ years of experience in an inspection/quality environment

2+ years in Lean/Kaizen/Six Sigma experience is a plus

American Society for Quality Certification is a plus